Business Analyst, Digital Innovation at DSV

Main Purpose of the Role

• The Business Analyst will be responsible for analyzing business processes, identifying automation opportunities, and delivering solutions leveraging Microsoft Power Platform and Robotic Process Automation (RPA). The role also involves managing projects, ensuring timely delivery, and aligning solutions with business objectives.

Tertiary Qualification 

• Bachelor’s degree in Business, Information Technology, or related field.

Computer Literacy Level

• Advanced MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills

• Proven experience in Power Platform development and RPA implementation.

Job Related Requirements

• 2 to 4 years’ experience in business analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to translate business needs into technical requirements.
• Project management skills with experience in Agile or Waterfall methodologies.
• Proficiency in Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Hands-on experience with RPA tools (e.g., UiPath, Automation Anywhere, or similar).
• Familiarity with data visualization and reporting.
• Project management certification is advantageous.

Duties & Responsibilities of the Role

• Engage with stakeholders to clarify requirements and address queries
• Update and maintain documentation for business processes and system changes.
• Track and resolve issues related to RPA bots and Power Platform applications.
• Communicate progress and blockers to project teams.
• Conduct requirement-gathering sessions and workshops with business units.
• Review and prioritize backlog items for automation and process improvement.
• Prepare and deliver weekly status reports for projects and automation initiatives.
• Collaborate with developers and solution architects to ensure alignment on deliverables.
• Perform quality assurance and testing on new features or automation scripts.
• Plan and schedule upcoming projects or enhancements based on business needs