Key Account Manager, Air & Sea at DSV

Main Purpose of The Role:

• To grow and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.

Minimum Requirements:

• Must have 5 years freight forwarding experience, including 5 years client facing experience
• Must have a proven track record in logistical sales
• Must have a high standard of business writing skills
• Must have financial experience e.g. Rates and Debtors
• Must have experience in estimates and managing client rate profiles
• Own vehicle, valid driver’s license, time management skills, ability to work after hours if required
• Must be fluent in English and Afrikaans, both written and verbal

Qualifications: 

• Matric (essential)
• Preferred:  B. Com Logistics/Supply Chain Management or relevant years’ experience in the industry with on the job training

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:

• Managing multiple clients according to the stages in a client life cycle
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts process – and continuous updating of client information
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts on CRM system
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training

​​​​​​​Additional Requirements

• Understanding of accounts and international freight forwarding across all modes of transport
• PSS/Lions/Similar sales training
• Rate increase and/or implementation experience
• Administration course or experience
• Presentation Experience
• Must be target driven.
• Must be able to interact with clients at all levels being operations, tactical and strategic
• Always maintain a professional image
• Self-motivated
• Strong interpersonal skills
• Good Numeracy skills required
• Excellent administration and communication skills
• Ability to liaise with clients and colleagues at all levels
• Time management is an essential element of this position
• Disposition to be accurate and pay attention to detail
• Ability to work flexible hours
• Must be able to adapt to a rapidly changing environment/technology
• Flexibility in terms of job functions
• Ability to work under pressure
• Client empathy and ability to liaise effective to gather information in support of the account management process
• Ability to identify problems regarding workflow and operational processes in support of the client
• Ability to work in an organized fashion
• Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital