IT Support Technician at Believe Resourcing Group

About the Role:

As an IT Support Technician, you will play a critical role in maintaining and improving the IT infrastructure. You will be responsible for monitoring systems, resolving technical issues, and ensuring the efficiency and robustness of the IT environment. This role requires a blend of technical expertise, problem-solving skills, and the ability to work under pressure.

Requirements:

• Minimum of 12 years’ technical support experience;
• Bachelor’s Degree in Engineering, Computer Science, Systems Analysis, or related field;
• Certification in Microsoft Technologies (MCSE / MCDBA);
• Certification in Networking Technologies (CCNA / CCNP);
• Thorough understanding of enterprise foundation processes (Patch/Backup/Asset/Security Management);
• Ability to identify and manage technical risks;
• Cybersecurity awareness and understanding;
• Good communication skills and teamwork;
• Experience in a financial services environment is beneficial;
• ITIL exposure is advantageous;
• Must have own transport;
• Proficiency in Windows 10/11 administration; Windows Server (2012/2022) administration; Active Directory (2012/2022) and group policy administration; Exchange (2016/Online) administration; SQL 2012/2019 (maintenance); VMware 6/7 (ESX) administration; Switch & Router configurations (Cisco / HP); Scripting languages (PowerShell); Support for applications based on .NET/SQL/Visual Studio; Server Hardware (Dell); Backup Software (Veeam);
• Competency in cloud services, including M365 / Azure, would be advantageous.

Role & Responsibilities:

• Provide general desktop support;
• Fast and effective problem resolution;
• Monitor Active Directory, Exchange, VMware, and SQL infrastructure;
• Review and ensure robustness and efficiency of IT software/hardware infrastructure;
• Diagnose and resolve technical issues;
• Investigate and implement automated processes;
• Identify and address system/service bottlenecks and single points of failure;
• Manage backups and tape rotation (Veeam);
• Maintain Exchange server mailboxes;
• Monitor support queue for end-user fault calls;
• Document and map technology assets correctly;
• Maintain maintenance schedules for overall system health;
• Troubleshoot SQL Server service outages;
• Deploy database change scripts;
• Liaise with company personnel regarding IT issues;
• Evaluate controls and adhere to technical development lifecycle and ITSM processes;
• Set up and configure new laptops/desktops;
• Apply and maintain security patches and upgrades;
• Complete internal user moves including phones;
• Install and configure systems and applications for daily operations.