IT Support Technician II at Clicks Group

Introduction

• We are looking to recruit an IT Support Technician II to work within LEAP Team. The role will be based at our 180 Degrees Office in Woodmead Johannesburg.

Job description

Job Purpose

• The role is to support and maintain IT systems, servers, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading software, hardware and equipment while ensuring optimal performance.
• The person will also troubleshoot problem areas (in person or by telephone) in a timely and accurate fashion and provide end-user assistance where required.

Job Objectives

• Provides technical guidance and assistance other team members and users when required
• Receives and processes user complaints
• Resolves computer problems and errors
• Trains users on the use of supported systems
• Updates computer software and operating systems
• Remotely or physically assists in IT related concerns
• Ensure adherence to service level agreements to maintain effective customer service
• Managing customer expectations and ensuring service recovery
• Problem solving - research problems/solutions and make recommendations as needed
• Document fixes; solutions; and ensuring knowledgebase is updated.
• Ensuring that technical knowledge is current
• Basic networking experience.
• Application packaging, software deployment, imaging, and patch management of supported systems
• Assist in maintaining hardware and software asset register
• Ensuring excellent working knowledge of the equipment maintained in the IT estate and maintaining security of assets and confidential information

Minimum requirements

Experience and Knowledge Required

Job Experience

• At least 2 - 5 years' experience as a IT support technician

 Education

• National Senior Certificate (Grade 12)
• NQF level 5 – 6 IT Qualification in Information Technology or valid IT Certification, i.e. CompTIA, Microsoft, etc. 

Job Skills

• Networking
• Operating systems (Microsoft and/or Linux)
• Server, desktop and laptop hardware components and peripheral hardware
• IT security
• Updating and deploying Firmware and BIOS Upgrades
• Patch management
• Troubleshooting and running diagnostics.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.

Essential competencies

• Deciding and Initiating Action
• Presenting and Communicating Information
• Writing and Reporting
• Applying Expertise and Technology
• Analysing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Following Instructions and Procedures