IT Support Technician (Junior), Western Cape at Hollywoodbets

The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition. The IT Technician’s role is to ensure the stability, integrity, and efficient operation of information systems, including but not limited to voice, data, and wireless network services within the Hollywood Group. The candidate will possess a working technical background in Microsoft and Linux (Advantageous) operating systems. The candidate will be responsible for troubleshooting network, hardware and software-related issues and also possess the ability to learn on the job and solve complex problems quickly due to the nature of the business. As this position provides remote telephonic support it is required that the candidate possesses excellent telephone etiquette

You’ll Bring

• Matric/Grade 12.
• A+
• N+
• Willing to work on a rotational shift basis to cover weekend support, night shifts required when time-critical projects/implementations have to be done, and after-hours availability for critical support where required.
• Valid Driver’s Licence.

What You’ll Bring To The Team

• Setup/Install/flash new IT equipment. Install cameras.
• Repair and Maintain IT Equipment.
• Timely installation of patches, updates and service packs.
• Troubleshooting of telecommunications, including DSL lines, analogue phone lines, fibre lines and wireless backup mediums.
• Installation of network and standalone printers and maintenance.
• Expert knowledge of network cabling systems and functionality.
• Troubleshooting a variety of systems including but not limited to CCTV installations, network printers, VoIP systems, DSTV, AMPS and speakers, data connections ranging from 3G to dsl and fibre, various USB scanners, FAX machines, desktop PC’s, laptops and OMR readers.
• Proven experience with LAN support.
• Experience administering enterprise IP networks in mission-critical, 24x7 production environments.
• Able to conduct research into networking issues and products as required.
• Working technical knowledge of current network hardware, protocols and Internet standards.
• Antivirus deployments and patching/updating.
• Ability to learn, install and maintain Sage and Pastel Evolution.
• Troubleshooting of VPN connections using either Cisco/Fortinet solutions.
• Excellent hardware troubleshooting experience.
• Additional adhoc duties as required.