LulaBet is an upcoming sports and digital entertainment platform company based in Cape Town.
Our focus is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.
Our goal is to put the customer first, by combining customer insight and technology we strive to give sports fans ...
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The System Technician’s primary role is to provide first line support services, resolve incidents, implement authorised changes, system and security updates and upgrades, implement approved system deployments, maintain user accounts and assist with the general maintenance of the IT environment.
RESPONSIBILITIES
Respond to and resolve incidents, restoring IT (Information Technology) and AV (Audio-visual) services as soon as possible, implementing workarounds if required
Respond to user support requests, including hardware (PC, laptop, keyboard, mouse, monitor, AV, cameras, lighting, microphones), software and network issues
Install, configure and maintain the company’s technology assets (including, but not limited to IT hardware, software, applications, LAN, WAN, audio-visual equipment) in accordance with approved policies and procedures
Proactively monitor all production systems, including client equipment, desktops, laptops, printers & peripherals, telephones, headsets, servers, routers, switches, firewalls, audio-visual equipment, and any other devices required for the provisioning of business services
Monitor Internet availability and escalate any availability or performance issues to the service provider and management
Implement new deployments, upgrades and changes in accordance with the approved change management procedures
Configure and maintain user access to business applications in accordance with the approved security procedures
Complete the handover procedure between shifts, ensuring that all priority issues have been resolved, any outstanding issues are handed over and the next shift is comprehensively briefed on any scheduled projects and changes due to be completed during their shift.
Ensure that any spares used during a shift are replaced / re-ordered.
Monitor and ensure successful completion of backups, take the necessary action to resolve and re-run failed backups.
SKILLS AND QUALIFICATIONS
1 year experience in a technical IT support role
A+, N+
Networking experience and experience with audio-visual equipment and technologies are an advantage
May be required to acquire new skills and maintain any required certification from time to time
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