For over 40 years, the Power Group has been at the forefront of shaping South Africa’s infrastructure and landscapes. From constructing essential roads and office buildings to developing luxury estates, affordable housing, and renewable energy projects like wind farms, our work also extends to property development, creating thriving communities and sustain...
We are seeking a suitably qualified IT Support Technician to join our team. The successful candidate will provide first- and second-line technical support to users at our head office and construction sites.
Main Responsibilities:
Provide first- and second-line support on-site and remotely, resolving helpdesk tickets within agreed service levels and confirming resolution with users.
Install, configure and maintain Windows desktops, laptops, printers, mobile devices and peripherals and troubleshoot hardware, software, network and connectivity issues across office buildings and construction sites.
Assist and train users on Microsoft 365, Teams and business applications.
Manage user accounts, passwords, mailboxes, permissions and access in Active Directory and Microsoft 365, support device security and report IT incidents and vulnerabilities promptly.
Keep accurate IT hardware, software and licence records and conduct regular asset and stock audits and physical checks.
Document procedures, fixes and changes and suggest process improvements.
Education and Experience:
Matric with NCV/N6 qualification in Information Technology or a related field.
At least 3 years' experience in IT support or systems administration, supporting Microsoft Windows, Microsoft 365 and business applications.
Experience with Active Directory user administration, networking fundamentals (LAN/WAN, switching, VLANs), helpdesk/ticketing systems and IT asset and support records.
Requirements:
Valid driver's licence, own reliable transport and willingness to travel to project sites
Strong communication, problem-solving and organisational skills and the ability to work both independently and in a team.
Added advantage:
National Diploma in Information Technology, Computer Systems or a related field and current certifications such as CompTIA A+/Network+, Microsoft 365 or Azure role-based certifications or CCNA.
IT support experience in a construction, engineering or multi-site environment and knowledge of IP telephony
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