Job Vacancies at The Shoprite Group of Companies

Job Objectives    
Define Store IT Designs
- Collaborate with Properties & Store designers to agree on floor plans for IT requirements and incorporate IT equipment
- Document, distribute and ensure Fiels Services understands the agreed store layouts and checkout and counter standards.

Set-up and maintain Technical Training Manual
- Document and maintain Shoprite Specific IT installation & Configuration training material
- Maintain the quality of Shoprite IT training material for FS Engineers and individuals to ensure the correct skills, knowledge, and behaviour is embedded
- Design and provide guidance on practical assessments
- Maintain and implement training activities with the specific aim to increase and improve skills and efficiencies
- Setup and maintain an Online Technical Induction program for Field Engineers
- Maintain Test and Training lab with current store equipment

Technical Problem Investigations
- Assist Service Management, Vendors and Application teams with Technical Problem Management
- Simulate technical problems in a lab environment to test possible solutions
- Investigate options to reduce IT hardware footprint in stores
- Explore alternative solutions with current hardware to reduce the cost of infrastructure

Hardware & Software Validation
- Validate Hardware and Software changes in a lab environment prior to Proof of Concept (POC)
- Maintain historical records by documenting hardware and software changes and revisions, eg Firmware, CDS, etc
- Assist with automation of endpoint changes to reduce travel expenses

Collaboration
- Assist Divisional resources to assist with instore investigations, training guides, POC’s
- Provide Technical mentorship to Field Engineers
- Collaborate with other technical teams, vendors and operations

POC Process
- Facilitate POC life-cycle from end to end or new Hardware and Software
- Ensure OLA’s are honoured/met across IT disciplines - Escalate delays to relevant process owner/business unit
- Document findings and distribute signed-off documents to relevant recipients
Qualifications    
Essential:
- Grade 12
- A+ or N+ Certification
- MCSE certification
Experience    
Essential:

• 5 years experience in IT Field Support
• 3 years experience in People Management
• 2 years experience in Stakeholder Management
• Vendor Management experience
• Project Management experience

Knowledge and Skills    
Essential:
- MSO365 Microsoft products i.e.: Windows, Office suite etc.
- Networks topologies, support and set up thereof
- Technical Report Writing
- ITIL exposure

Additional Requirements:
- Code 8 Driver's Licence
- In possession of a valid Passport
- Must be able to travel vast distances and be away from home for periods at a time
- Saturday & Sunday work required as per timetable