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The Shoprite Group of Companies, Africa's largest food retailer, operates 2,653 outlets in 15 countries across Africa and the Indian Ocean Islands and reported turnover of R71.297 billion for the six months ended December 2016. The Company's headquarters are situated in the Western Cape province of South Africa. Shoprite Holdings Ltd is a public company li...
Job Objectives
Define Store IT Designs
- Collaborate with Properties & Store designers to agree on floor plans for IT requirements and incorporate IT equipment
- Document, distribute and ensure Fiels Services understands the agreed store layouts and checkout and counter standards.
Set-up and maintain Technical Training Manual
- Document and maintain Shoprite Specific IT installation & Configuration training material
- Maintain the quality of Shoprite IT training material for FS Engineers and individuals to ensure the correct skills, knowledge, and behaviour is embedded
- Design and provide guidance on practical assessments
- Maintain and implement training activities with the specific aim to increase and improve skills and efficiencies
- Setup and maintain an Online Technical Induction program for Field Engineers
- Maintain Test and Training lab with current store equipment
Technical Problem Investigations
- Assist Service Management, Vendors and Application teams with Technical Problem Management
- Simulate technical problems in a lab environment to test possible solutions
- Investigate options to reduce IT hardware footprint in stores
- Explore alternative solutions with current hardware to reduce the cost of infrastructure
Hardware & Software Validation
- Validate Hardware and Software changes in a lab environment prior to Proof of Concept (POC)
- Maintain historical records by documenting hardware and software changes and revisions, eg Firmware, CDS, etc
- Assist with automation of endpoint changes to reduce travel expenses
Collaboration
- Assist Divisional resources to assist with instore investigations, training guides, POC’s
- Provide Technical mentorship to Field Engineers
- Collaborate with other technical teams, vendors and operations
POC Process
- Facilitate POC life-cycle from end to end or new Hardware and Software
- Ensure OLA’s are honoured/met across IT disciplines - Escalate delays to relevant process owner/business unit
- Document findings and distribute signed-off documents to relevant recipients
Qualifications
Essential:
- Grade 12
- A+ or N+ Certification
- MCSE certification
Experience
Essential:
Knowledge and Skills
Essential:
- MSO365 Microsoft products i.e.: Windows, Office suite etc.
- Networks topologies, support and set up thereof
- Technical Report Writing
- ITIL exposure
Additional Requirements:
- Code 8 Driver's Licence
- In possession of a valid Passport
- Must be able to travel vast distances and be away from home for periods at a time
- Saturday & Sunday work required as per timetable
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