IT Technician- NRC Head Office (JHB North) at National Renal Care Pty(Ltd)

Requirements
Requirements and Experience

• Grade 12 (NQF4).
• CompTIA A+ and N+ certifications (or equivalent recognised IT technical qualifications)
• MCSA (Microsoft Certified Solutions Associate) or equivalent certifications.
• IT Security related Certification (desirable)
• ITIL Foundation or related certification (desirable)
• Experience in the medical Industry preferred.
• Experience in technical support preferred.
• Good problem-solving skills for hardware, software, and system issues.
• Clear communication skills for helping users and working with different teams.
• Ability to work independently and as part of a team.
• Basic understanding of IT procurement and vendor management is a plus.
• Willingness to learn about new technologies.
• Friendly and professional attitude towards customer service.
• Any other relevant certifications or training is a bonus.

Key Performance Ares

• Provide 1st and 2nd line technical support for all users across the organisation, including remote and on-site assistance.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
• Support Microsoft Windows operating systems and standard applications, particularly Microsoft 365.
• Manage user accounts, passwords, and permissions using Active Directory management tools and related systems.
• Provide basic server support including monitoring, patching assistance, and system checks.
• Perform first-level firewall support (e.g. VPN access, Firewall Setup).
• Troubleshoot network issues across LAN, WAN, and Wi-Fi environments.
• Maintain and update IT asset records and ensure correct procedures for device reallocation or decommissioning.
• Ensure all support interactions are logged accurately in the ticketing system and resolved within defined SLA timelines.
• Adhere to and promote NRC’s IT security policies, including proper handling of credentials, user access, endpoint protection, and data handling practices.
• Report any security-related incidents or observations immediately to the IT Manager or relevant authority.
• Assist in the rollout of security updates, antivirus/malware checks, and vulnerability patching as directed.
• Participate in system audits, asset reviews, and compliance initiatives as required.
• Support general IT projects and infrastructure improvements, including site setups, migrations, and rollouts.
• Participate in the after-hours / Standby support roster or escalation process where required.
• Ensure that the is clear communication when assisting users
• Friendly and professional attitude towards customer service
• Ability to work independently and as part of a team
• Demonstrate the National Renal Care Values and Caring the NRC Way.