IT Trainee Operator at Shoprite Group of Companies

Purpose of the Job    

• Assist Senior Operations staff in the day-to-day operation of the Organisation's Data Centre Facility and Infrastructure monitoring, Production Schedule monitoring, availability and Performance monitoring and Incident handling.

Job Objectives    

• To ensure that the Organisation’s Data Centre facilities and IT infrastructure are operated according to organisation policies and procedures.
• To ensure that the Organisation's Computer Systems are operated according to organisation policies and procedures.
• To ensure that Production jobs are run and completed on schedule and in accordance with service level requirements.
• To ensure that the Organisation's data is backed-up in line with business continuity policies and practices.

TASKS AND ACTIVITIES:

• Carry out the full range of defined tasks associated with operating and controlling the installed hardware and software in a multiple hardware and software platforms environment.
• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of service level agreements.
• Use all available software or specialist monitoring tools to maintain awareness and control of the data capture operation.
• Identify and rectify a broad range of operational exceptions and error conditions and deal sensibly and responsibly with unexpected or extraordinary events or incidents.
• Where actions necessitate modification, restriction or complete removal of resources or services available, communicate with users, specialists and others, using appropriate methods, to inform and escalate if necessary.
• Respond to user queries (specialists or others) and deal effectively with a broad range of problems of moderate complexity, escalating those that need specialist or management attention.
• Conduct investigations of operational problems.

Qualifications    

• Matric with Mathematics
• CompTIA A+

Experience    

• 0-6 month's experience (given sufficient prior training, e.g. completed Learnership, in the appropriate technology)

Knowledge and Skills    

• Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets.
• Is familiar with the installed hardware and software and the procedures in use in the Computer Operations area.
• Demonstrates good communication skills with experience in dealing with users, staff members, and suppliers.