IT Trainer/IT Software Support Specialist at Bowmans (Law Firm)

Job Accountabilities: 

• Conducting training needs analyses
• Assist with the compilation of training materials and other documents ie. hand-outs, manuals and training exercises
• Deliver training programs in both a formal (e.g. a classroom, online) or informal setting including basic and intermediate training on MS Office and database programs and applications
• Maintain training records
• Prepare the learning environment and resources, including setting up IT equipment where appropriate
• Deal with ad hoc training and software queries
• Evaluate the effectiveness of training programs and learning outcomes
• Responsible for the application of learning technologies to transfer skills
• General Firm-wide MS Office application support
• Assist with developing Firm-wide templates, Presentations, Spreadsheets as required
• Provide support and assistance to team leader/manager on projects
• Ad hoc IT support when required.
•  Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of students
•  Ability to communicate professionally by phone and email
• Ability to effectively communicate technical information in non-technical terms
•  Analytical and troubleshooting skills
• Develop training materials

Experience and Qualifications:

• Minimum of 3 years’ experience as an Software Support Specialist/ IT trainer required
• Tertiary qualification
•  High level of proficiency in Microsoft Office essential
• Experience with ELearning and familiarity with WebEx, Adobe Captivate and Articulate Storyline would be advantageous but is not essential

 
Advantageous
Working knowledge of Elite 3e, Lexis Nexis Interaction and Worksite environment
  
Personal Attributes:
Initiative: Self-starting, taking action to achieve goals beyond what is required, and being proactive from a departmental perspective.

 
Planning and organizing: Establishes priorities, manages schedules and be able to plan time and resources within a pressurized environment.

Work Standards: Sets high goals or standards of performance for self, producing work timeously, accurately, attention to detail and of a consistently high standard.

Perseverance: Be able to work well under pressure without compromising work quality or standards. The ability to move past obstacles to achieve end results in an efficient and professional manner.

Willingness to learn: Eager to learn and understand.

Skills:

• Written Communication
• Able to express ideas clearly, produce documents that have appropriate organization and structure, correct grammar and language. Attention to detail is a non-negotiable requirement.

Oral Communication and Presence
The ideal candidate will be well spoken, will be at ease to contact clients and colleagues on a daily basis, and to meet and engage with clients and colleagues in a professional and effective manner.

Computer Literacy
Proficient in Office 2010.

Organizational
Be able to develop templates, documents on both a clerical and secretarial basis.

Excellent rapport and understanding of software users.
“Bowman Gilfillan is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives.”