Junior Business Operations Coordinator (eCommerce) at eComplete

Join Our Team

• Are you passionate about streamlining processes and driving operational success in an agile environment? Do you thrive in the exciting world of Operations, where staff satisfaction and seamless operations are key to business success? Apply now to be part of a dynamic and collaborative team where your contributions are valued and your career growth is supported.

About the role

• We are seeking a dedicated and personable Junior Business Operations Support team member to join our Business Operations department. The ideal candidate will be responsible for managing key business software, resolving issues related to business operations, addressing staff inquiries. This role requires excellent organisational & communication skills, a person-first attitude, and the ability to navigate and troubleshoot challenging obstacles sustainably.

Software Management

• Manage, monitor & support staff in

ClickUp

• Google Suite
• Harvest
• HeyTaco
• Loom
• Miro
• Slack
• WhatsApp
• ZenPilot

Operational Efficiencies

• Logging Staff Leave correctly in ClickUp
• Improvement to automations/new automations within software
• Improvement to workflows of virtual and in-office
• Check that the office phone line is working correctly
• Support HR in planning social events through research, suggestions & budget planning

Office Management

• Inventory management
• Hardware with IT Manager
• Groceries with Business Operations Manager
• Booking boardrooms
• Staff Onboarding/Offboarding
• Supporting Simulation Days
• Managing office access and office-related issues with the Smollan Boardroom Coordinator
• Supporting the purchase planning of groceries for staff & client events
• Calculation & supporting purchase of Hey Taco Rewards & Redemptions
• Managing company WhatsApp groups & their member

Qualifications

Education

• National Senior Certificate/ Matric or equivalent required.
• Additional coursework in Operations, eCommerce, Project Management or related fields is a plus

Experience

• 1 - 3 years previous experience in Operations, preferably in the e-Commerce industry.
• Required experience using Google Suite
• Experience using ClickUp, Harvest, HeyTaco, Loom, Miro, Slack or similar business operations software is highly desirable.

Skills

• Analytical & Technical Skills
• Data-Driven Decision Making
• Soft Skills
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in using computers and navigating online platforms
• Basic understanding of website functionality and common eCommerce issues

Personal Attributes

• People-oriented with a positive attitude
• Patience and empathy when dealing with staff concerns
• Strong work ethic and reliability
• Team player with the ability to work independently when needed