Junior Consultant: Banking (C&B) - Trompsburg at Absa Group Limited (Absa)

Job Summary

• To provide specialist advise & support in the maintenance & analysis of banking activities & initiatives in order to provide accurate reports & information to relevant stakeholders, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.

Job Description

Identifying customer needs & managing customer flow (queues):

• Effectively directing customers to the appropriate banker to provide end-to-end solutions to client needs

Digital ambassador:

• Act as a digital ambassador matching client needs and digital platforms accurately & successfully to encourage digital channel adoption where it makes sense to do so

Sales & Service:

• Consistently deliver exceptional sales & service & team goals

Compliance and Risk Management:

• Drive proactive compliance & risk management in all essential banker activity including risk identification, risk prevention e.g. operational risk, information security (customer confidentiality) etc.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)