Junior Developer - IT Service Desk at Clicks Group

Job description
Job Objectives          
To assist with programming and analysis
To conduct user liaison and business requirements analysis
To develop requirement and specification documentation
To conduct general system support

Minimum requirements
Job related Knowledge, Skills and Experience
Knowledge of IT Service Management systems
Meticulous, quick-leaning team player
Ability to liaise with users at all junior to middle management levels
Good communication and interpersonal skills
Good documentation skills
Must be dependable, able to use ones initiative, determined and driven
Understanding of programming concepts
Retail understanding advantageous
3 years IT experience

Job Related Skills
 Understanding of programming concepts
 Retail understanding advantageous
 Good communication and interpersonal skills
 Good documentation skills

Job Experience
Essential:
 Retail understanding advantageous
 Experience working on an ITSM tool. (4me, Service Now, Remedy, etc.)
 Excel Intermediary skills
 3 years IT experience
 ITIL Foundation

Desirable:
 Retail understanding advantageous
 IT Help/Service Desk experience
 Experience across multiple teams / areas of an IT department
Education
 Essential: Relevant technical degree / diploma

JOB RELATED COMPETENCIES
 Adhering to Principle and Values
 Presenting and Communicating Information
 Analysing
 Learning and Researching
 Creating and Innovation
 Planning and Organising
 Delivering Results & Meeting Customer Expectations
 Coping with Pressures and Setbacks
 Achieving Personal Work Goals and Objectives

Closing Date: 2nd, April 2022