Key Accounts Director at CA Global

Job Description

The Key Account Director is responsible for managing Key Accounts, maintaining a long-term relationship with partners and customers and maximizing sales opportunities within them.

Duties of the Key Accounts Director includes (but not limited to);

• Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
• Responsible for the development and achievement of sales targets, KPIs and OKRs.
• Focusing on growing and developing existing Accounts, together with bringing in new business.
• Generate, execute and take ownership of Account Plans.
• Revenue management and forecasting on regular basis (weekly, monthly and quarterly).
• Lead the service team in delivering excellence.
• Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries.
• Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization.
• Continually assess the market/industry and help in building a competitive landscape.
• Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions.
• Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.

Responsibilities

• The ideal candidate should have excellent critical thinking skills and the ability to work with agility under high pressure in a fast-paced environment. She/he should also be focused on demonstrating excellence in service delivery.
• A problem solver, capable of breaking down complex information into understandable and actionable items.
• A visionary team leader who is self-driven and able to work independently.
• Those with experience in the mobile digital entertainment industry would be at a distinct advantage.

Experience

• Proven track record as Key Account Manager (ideally within a Technology Content and Information service provider).
• Excellent knowledge of the Telecom Operator landscape.
• Strong communication skills with a client-centric approach to solution-selling.
• Ability to influence and persuasively articulate a value proposition.
• A proven track record of structuring and managing complex negotiations to successful closure and execution.
• Strong analytical skills and previous experience with all commercial aspects.
• Willing to travel regionally and internationally.
• Must have previous experience in African countries