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  • Posted: Apr 12, 2024
    Deadline: Not specified
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    CompuGroup Medical South Africa provide innovative medical and dental software solutions and services. Our motto, Synchronizing Healthcare, encompasses our ability to connect doctors, hospitals, community health facilities, dentists, pharmacists, health insurers and other healthcare service providers to create a network integrating stakeholders in the med...
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    L1 Support Professional

    Role Description

    We are seeking an outgoing, organized, and friendly support professional to join our growing team and provide top-notch service to our customers telephonically, and through written communications. Delivering high quality support for our products and services to customers and partners through swift availability by phone, email, chat and any other communication channel would be your priority.

    Roles and Responsibilities:

    • Creating support tickets and tasks on SAP facilitating the management of customer accounts
    • Working on escalations within Service Level Agreements
    • Attend to technical and software related queries raised by stakeholders
    • Continuous interaction with clients and business partners
    • Initial point of contact on product queries
    • Service excellence

    Minimum Requirements:

    • Matric certificate and/or IT related certificate
    • Proficient in Microsoft Office
    • SAP experience – advantageous
    • Technical problem-solving experience

    Method of Application

    Interested and qualified? Go to CompuGroup Medical SA on cgm.wd3.myworkdayjobs.com to apply

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