LCS Boilermaker 1 1 1 at Metso Outotec

JOB DUTIES AND RESPONSIBILITIES:

• Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency.
• Establishes best practice customer technical support services for Metso equipment.
• Supports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities and service projects.
• Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand.
• Effectively and accurately install and commissions Metso equipment.
• Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.
• Interpersonal skills are required as regular interaction and feedback is required with the customer.
• Provide accurate instructions and training to customers’ plant personnel to ensure we maximize Metso products and services.
• Must be able to effectively and accurately work in a fast-paced environment on several projects at one time, with the ability to organize and prioritize tasks.
• As required, coordinates, prepares, analyzes and submits accurate and timely reports/feedback to the office. 
• Planning of LCS Technicians available for jobs and Inspection of completed jobs.
• Ensuring that all relevant documentation relating to jobs is handed over to the administrators timeously.
• Overseeing and training of all personnel continuously.
• Assisting with breakdowns after hours (parts and repairs if necessary).
• Arranging of parts through expeditor to be delivered to site with relevant documentation.
• Time keeping of all LCS Service personnel.
• Ensuring always that Metso Standards are adhered to.
• Positive customer relations and interpersonal skills are essential.
• Experience and capabilities enable carrying out responsibilities with limited direction.
• Special Projects as assigned by Manager.

QUALIFICATIONS & EXPERIENCE:

The successful incumbent must have the following qualifications or experience:

• Matric (Grade 12) / N2
• Trades Papers in Fitting - Essential
• Minimum 5 years’ field service experience on mining process equipment
• High level of experience on Gyratory Crusher, cone crushers,
• At least 5 years of Supervisory experience in the mining environment
• High level of experience on hydraulic systems.
• Computer Literate in Word, Excel and PowerPoint.
• Strong knowledge of the Mine Health and Safety act.
• Understanding and principles of customer relations and interaction
• Ability to effectively communicate with a drive and performance orientation.
• Ability to work in a team atmosphere.

SKILLS AND ABILITIES:

In performing the duties, the incumbent needs the following skills and abilities:

• Leadership and relationship building qualities, a bias for action and detail-oriented behaviors are required.
• A self-motivated individual with the ability to work under stress and meet deadlines.
• Good communication, co-operation, and interpersonal skills
• Strong technical, analytical, and mechanical skills and abilities.
• Willingness / Ability to travel internationally.