Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency.
Establishes best practice customer technical support services for Metso equipment.
Supports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities and service projects.
Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand.
Effectively and accurately install, commissions and maintain Metso equipment.
Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.
Interpersonal skills are required due to regular interaction and feedback with the customers.
Provide accurate instructions and training to customers’ plant personnel and maximize Metso products and services.
Must be able to effectively and accurately work in a fast-paced environment on several projects simultaneously, with the ability to organize and prioritize tasks.
As required, coordinates, prepares, analyzes and submits accurate and timely reports/feedback within Metso and Customers.
Positive customer relations, communication and delegation skills are essential.
Experience and capabilities enable carrying out responsibilities with limited direction.
Special Projects as assigned by Manager
Perform routine and non-routine maintenance activities
Identify and report any risk of component or equipment failure
Inspect, install, adjust and maintain mechanical machines and equipment on site.
Component rebuild & replacement.
Proficiency in welding/cutting
Equipment lubrication
Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency and overall effectiveness and Reliability of equipment
Provide input to Maintenance and Reliability improvement initiatives
Recommend job plan and tool changes to Maintenance Supervisors
Safely operate specific units of mobile equipment including overhead and mobile crane, forklifts, etc.
Follow all plant specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, Etc.
WHO YOU ARE
Grade 12 (Matric)
Trades Papers as Boilermaker - Essential
Computer Literate
Understanding and principles of customer relations and interaction
Minimum 5 years’ field service experience on mining process equipment (Crushers / Mills) - Essential
Ability to effectively communicate with a drive and performance orientation
Ability to work in a team atmosphere
Valid driver’s license (C1)
Knowledge of ISO 9001 – 2008
Knowledge of Mine Health and Safety Act
ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE
Leadership and relationship building qualities, a bias for action and detail-oriented behaviors are required.
A self-motivated individual with the ability to work under stress and meet deadlines
Good communication, co-operation and interpersonal skills
Strong technical, analytical and mechanical skills and abilities.
While performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
The employee is required to stand, walk, and climb or balance.
The employee must lift and/or move up to 15 kg.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Use of keyboards, telephones, copiers, telefax, visits and movement, and travel experiences.
Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.
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