Lead Change Manager at Absa Group Limited (Absa)

Job Description

What you’ll get to do:

The role is within the Strategic Change team in CDTO, with you reporting directly into the Head of Digital Transformation Enablement Office and your responsibilities will include the following:

Change Strategy Development

• Design and implement comprehensive, enterprise-wide change management strategies tailored to support the digital transformation roadmap and specific initiatives.
• Perform detailed change impact assessments, stakeholder analyses, and readiness reviews to inform planning and execution.
• Align change strategies with business objectives, culture evolution, and transformation success metrics.

Stakeholder Engagement & Communication

• Identify and manage relationships with key stakeholders across all levels of the organization, including executive sponsors, functional leads, and front-line employees.
• Develop and execute structured engagement plans to foster ownership, address concerns, and build trust and transparency.
• Create and deploy engaging communication campaigns across multiple channels (e.g., townhalls, newsletters, intranet, videos) that clearly articulate the "why," "what," and "how" of the transformation.

Culture & Capability Building

• Lead initiatives that cultivate a digital-first mindset and embed agility, collaboration, and continuous learning into the organizational culture.
• Design and roll out training programs, upskilling pathways, and change agent networks to build internal change capabilities and foster resilience.
• Facilitate workshops, leadership sessions, and innovation labs that drive alignment and accelerate cultural change.

Change Enablement & Adoption

• Partner with program managers, product owners, HR, L&D, and IT to integrate change management into project lifecycles.
• Develop tools, resources, and playbooks to support consistent change delivery and adoption tracking.
• Continuously monitor adoption levels, engagement, and resistance through surveys, feedback loops, and performance metrics; adjust plans as needed.

Measurement & Continuous Improvement

• Define and report on key performance indicators (KPIs) to assess change effectiveness, including behavior shifts, system usage, and employee sentiment.
• Establish feedback mechanisms to capture lessons learned and drive continuous improvement of change practices.
• Maintain a repository of change assets, frameworks, and success stories to inform future initiatives.

People Management:

• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever-evolving environment
• Build a high-performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices
• Accountable for the right people in the right teams to deliver on our strategy

What do you need to get in?

• Commerce or business administration, compulsory
• PROSCI (Professional and Sciences) (or other recognized OCM) certification, compulsory
• Minimum 8 years’ Experience
• Previous People Management experience
• Coaching and Mentoring Experience, compulsory
• Experience working at change consultant level on projects in a multi-functional organisation, compulsory
• Experience in project managing change initiatives or other relevant business experience, compulsory
• Expertise in Benefits Management
• Expertise in Business process improvement
• Expertise in Knowledge of Banking and Financial Services Business
• Expertise in Organizational Change Management
• Expertise in Stakeholder Management
• Familiarity with digital productivity and collaboration tools such as Miro, Microsoft Viva, SharePoint, O365, Workday, and ServiceNow.

Key Competencies:

• Strategic thinking and systems orientation
• Empathy, emotional intelligence, and active listening
• Influencing and communication excellence
• Adaptability, grit, and resilience in ambiguity
• Project management and change delivery discipline
• Innovation and continuous learning mindset
• If you’re passionate about working in a fast-paced environment and contributing to the exciting world of Digital Transformation by leading from the front, we would love to hear from you!

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: July 4, 2025