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  • Posted: May 17, 2021
    Deadline: Not specified
  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
    Read more about this company


    Lead Technology Resilience

    Job Summary

    • Embed the Technology Resilience & Service Continuity strategies & associated processes, routines & practices across the organisation. Achieve this through proactive business partnering, resilience & service continuity risk assessment, performance monitoring, resilience &  service  continuity metrics  management and  associated resilience & DR planning & capability (alignment of people, process and systems) building.  Including the ability to lead teams.

    Job Description

    Accountability: Resilience, Service Continuity  

    • Consolidate & deeply understand an end to end view of applications & IT Assets, Infrastructure & Architecture and all of the integrated elements (physical & virtual) that could impact service availability for a defined business area / portfolio 
    • Participate in & positively contribute to the design of Group Resilience & DR / Service Continuity frameworks, tools & processes
    • Implement processes & routines (assessments & reviews, reporting, testing, audits, technology / stakeholder forums, regulatory reviews, communications, document & knowledge management etc.) for the effective & proactive management of Resilience & Service continuity in defined business area / portfolios
    • Leverage the organisation resilience framework & implement regular, proactive reviews & assessments of business area / portfolio resilience & service continuity risks and opportunities
    • Analyse resilience and service continuity risk assessments and translate assessment data into relevant, reliable business insights to enable commercial decision making & influence broader technology product & service direction
    • Leverage design thinking skills to work collaboratively with the Service Delivery & Technology product & service teams to create customised resilience & DR / Service Continuity plans for the business  
    • Work collaboratively across the value chain to align all Technology Teams (CTO, CSO, CIO’s etc.), External Providers and other identified stakeholders on service continuity & related disaster recovery plans, processes & practices
    • Proactively partner the business, Operational Readiness & Service Delivery teams to successfully implement Resilience & DR / Service Continuity plans 
    • Leverage expertise in both waterfall & Agile ways of work to successfully plan, execute & measure Resilience / DR / Service Continuity plan implementation  
    • Develop & implement business area / portfolio specific backup recovery systems and processes aligned to the regulatory requirements & service continuity requirements  
    • Implement service continuity testing across the business area / portfolio 
    • Lead the service continuity & recovery process & enable recovery systems during events
    • Ensure service continuity and transition to recovery systems within minimum standards & aligned to regulatory requirements for all our products & services  
    • Work across Tribes & Squads to ensure service continuity & recovery requirements are embedded in all technology product & service solutions 
    • Work across Tribes & Squads to define & document continuity plans & standards for new services & consistently update existing plans as required
    • Design & implement communication routines, knowledge management & document management approaches for all Service Continuity plans  
    • Work across the value chain to clearly define & communicate roles & accountabilities for Service Continuity processes
    • Participate as an active member & subject matter expert in event management processes to enable quick & effective problem resolution 
    • Participate & positively contribute to architecture & change forums – translate decisions make into DR / Service Continuity Plans & proactively assess resilience implications
    • Consolidate & analyse event & testing related information & insights to continuously evolve the Resilience, Recovery & Service Continuity Plans for the business area / portfolio   
    • Develop & implement Resilience & Service Continuity Communication plans & routines across the portfolio  
    • Stay ahead of the curve on Resilience & Service continuity approaches and practices globally
    • Continuously maintain &/ or improve industry and regulatory expertise and insights in order to provide clear direction for Service Continuity & Resilience across the portfolio 
    • Report effective MI & Data Analytics to support the ongoing improvement of Resilience & Service continuity across the portfolio (the goal is PREVENTION!)
    • Through all accountabilities, drive a ‘resilience vs. recovery’ mindset within the organisation with tangible shifts in Resilience, Service Continuity metrics
    • Implementation of Disaster Recovery in the Cloud
    • DR Cloud Strategy implementation

    Accountability: People  

    • Set & Cascade Technology Resilience strategic direction across the portfolio 
    • Develop & or contribute to the development of Resilience & Service Continuity capability building processes & tools
    • Facilitate, Service Continuity & Resilience awareness & capability building across the business area or portfolio 
    • Leverage coaching expertise in all activity to drive a resilience vs. recovery culture across the portfolio 

    Finance, Governance & Risk 

    • Plan, lead, implement and or support various risk processes e.g. internal / external audits, post event regulatory inputs / reporting etc.
    • Implement all Service Continuity & Resilience Standards & Frameworks across the portfolio
    • Ensure portfolio regulatory compliance as a result of all resilience, DR, problem management approaches & their  implementation (internally & externally (vendor-led))
    • Carry the ‘one stop shop’ accountability for all risk associated with resilience team decision making in the portfolio
    • Ensure Resilience /Service Continuity & Problem Management services & monitoring strategies are aligned to governance, risk & regulatory requirements (e.g. SARB, FSB etc.)
    • Meet & or exceed (preferable) all SLA & OLA obligations 

    Education and experience required 

    • Relevant B Degree or equivalent technical qualification  
    • 7-10 years’ experience in Technology (infrastructure & application environments)  
    • 5+ year’s Experience in Financial Services
    • Expertise in Technology Products & Services including deep cross domain,  architecture & infrastructure knowledge & experience 
    • Expertise in Financial Services Regulation
    • Expertise in Risk Management (Audit, compliance etc)
    • Expertise in Quality Assurance 
    • Expertise in Service Continuity 
    • Expertise in statistical tools & techniques 
    • Proven track record in Resilience, service continuity 
    • Proven track record in high quality, complex resolutions & technology risk prevention 
    • Expertise in Service Delivery Management in complex Tech Estates 
    • Advanced expertise in root cause analysis & problem management  
    • Deep analysis & problem solving expertise 
    • Design thinking skills
    • Expertise in both waterfall project / programme management 
    • Experience working within agile teams & transitioning to agile methodologies
    • Proven track record in facilitation, training & negotiation 
    • Ability to work effectively under stress and mobilise large teams to do the same with the intended results  
    • Proven track record in leadership & management
    • AWS Cloud Practitioner certification


    • Bachelor's Degree: Information Technology

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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