Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
Maintain thorough knowledge of the business, as well as an understanding of how EDC performance impacts thereof;
Monitor, coordinate and communicate strategic objectives of the business
Collaborate and communicate successfully with the EDC
Work with other staff members to develop a greater understanding of the business and any issues that arise
Develop and foster relationship with internal & external stakeholders from various departments
Collect, analyze and utilize data and feedback to identify opportunities to improve the EDC performance
Compile reports which are useful for the EDC and oneself to manage the portfolio effectively
Act as a positive representation of Absa
Ensure that daily/weekly discussions are held with the EDC’s around performance objectives. This is done in line with the Forecast and Targets.
Where the target is off track the liaison officer will request an action plan from the EDC as to how they will increase recoveries in terms of their targets.
The liaison officer will monitor the action plan and if target is still not met, the liaison officer will escalate to the Team Leader.
The liaison officer will conduct monthly audits on the accounts allocated to the EDC. This will ensure that all business processes were adhered to in terms of the Service Level Agreement (SLA).
All queries received either internally or externally should be completed within 24 hours depending on the complexity thereof.
Ensure EDC provide reports as per timelines stipulated in the SLA (service level agreement).
Operational meetings should be set up monthly and quarterly with the EDC’s to discuss their performance and operational issues that arise during the month/quarter.
Ensure that the productivity and quality targets are met as per the agreed performance development plan.
Ensure that all regulatory requirements are adhered to and comply with Absa policy and procedure to ensure consistency.
You may be required to participate or support the implementation of projects within the OBS (Off Balance Sheet) and the Legal Recoveries area from time to time.
Education:
Diploma or equivalent NQF level 5 qualification
At least two (2) years Banking experience in Collections
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