Living Benefit Claims: Admin Assistant: Semi-Skilled level at Sanlam Group

Output/Core Tasks

• Preparing a claim for the Claims Consultant by ensuring all required information is available
• Administer and pay claims
• Handling of queries (telephonically and/or via email) within agreed timelines
• Action and respond to all customer/client follow-up tasks within agreed timelines
• Answering of calls on the Living Benefit Claims Helpdesk (on rotation basis)
• Engaging telephonically with clients regarding the progress of the claim

Minimum Requirements

The role will require Overtime when needed, according to Operational requirements.

Minimum Qualification

Qualifications & Experience:

• Matric / Grade 12
• Relevant Degree or Diploma

Minimum Experience

• 3 years’ experience in claims administration of Long-term Life benefits.
• Knowledge of long-term Life Products and Benefits.
• Good understanding of Renewal policy and Individual Life Operational systems will be an advantage.
• Experience in the medical field (e.g. Nursing, Medical Aid Claims) will be an advantage.
• Previous experience in telephonic customer service or call centre environment will be an advantage.

Sanlam Core Competencies

• Being resilient
• Collaborates
• Cultivates Innovation
• Customer Focus
• Drives results

Role Competencies

• Communicates effectively
• Planning and Organising
• Team work
• Working independently