Loadings Supervisor at Blue Label Telecoms

JOB PURPOSE:

• The incumbent is responsible for the management of accounts receivable to ensure cash is allocated to the correct client account and to provide uninterrupted service to clients.

RESPONSIBILITIES:

Core Functions

• Daily Management of the Accounts Receivables Department (resolving leave requests/staff issues and clashes/disciplinary action and warnings/staff loans
• Controlling/Ensuring/Monitoring on daily customer deposits SLA’s between clients, finance and call centre on all bank accounts are met. (Airtime & Electricity)
• Daily Management of all escalation queries from regional managers /branches and call centre on loadings/ billings /debit orders/ deposits /reversals – investigate and ensure resolutions are found (via mail or phone)
• Daily reviewing and signing off of Debit Orders as well as ensuring we have enough credit facility available to submit the debit orders.
• Ensure training is attended; staff are trained on a regular basis once system development has taken place. (Weekly –Monthly)
• Manage loading and processing of inter account transfers for Nedbank and Standard Bank upon Managers requests.
• Weekly departmental meetings chaired and agenda’s drawn up and action plans put in place.
• Attend Management meetings when required to resolve queries ( Weekly – Monthly)
• Weekly reviewing of cashbooks and signing off.
• Month end reviewing of reconciliations to prepare and submit pack for Finance Manager to sign off.
• Reviewing and signing of Ledger accounts to ensure suspense accounts are managed and only valid entries are posted
• Preparing the unallocated receipt Ledger for review and ensuring follow ups with the banks on the unallocated receipts.
• Responsible for implementation of new processes to be put in place and the follow up thereof to ensure productivity within the unit. Dealing with the various different banks on problems experienced and resolutions needed. ( eg, Absa internal settlement to ensure bill payments became real time – follow ups on change request within RD
• Daily issues are resolved within the department and escalated operationally as well as financially
• Monitoring CRM systems on a daily basis. Queries / loadings / Resolutions

Ad-hoc Functions

• Running Debit Orders
• Loadings of customers deposit via automated systems
• Cash books
• Filing
• Assisting helpdesk with training

EDUCATION

• Matric
• Diploma and Degree in Finance

EXPERIENCE

• Extensive knowledge of Microsoft Office with emphasis on Excel, and Outlook
• Extensive knowledge of the global AMS and AEON systems.
• Extensive knowledge of Navision