Logistics Coordinator – Operations Support at Kontak Recruitment

• Seeking an organised Logistics Coordinator to support the daily operations of a clearing, forwarding and logistics company.
• The role involves arranging collections and deliveries, coordinating transporters and drivers, checking shipment documents and tracking cargo through to final delivery. The successful candidate must understand road freight, clearing and forwarding processes, including cross-border movements.
• This position offers exposure to import and export logistics, working closely with the Operations Coordinator across transport, packing, customs clearance and customer deliveries

Minimum Requirements:

• Good knowledge of logistics and transport operations.
• Understanding of clearing and forwarding processes and import and export documentation.
• Ability to check packing lists, cargo details and shipment documents accurately.
• Strong scheduling, organisational and follow-up skills.
• Clear communication with customers, drivers, transporters and service providers.
• Computer literacy, particularly Microsoft Excel and email.
• Ability to manage multiple shipments, work under pressure and respond to changing schedules.
• Previous experience in freight forwarding, road freight, transport coordination or import and export logistics would be advantageous.
• Exposure to cross-border transport, customs documentation, warehouse or packing operations would be advantageous.

Duties and Responsibilities:

• Support the Operations Coordinator with daily shipment and transport arrangements.
• Arrange and confirm collection, loading, offloading and delivery appointments.
• Confirm cargo and customer readiness before dispatching transport.
• Liaise with approved transporters regarding truck availability and transport rates.
• Obtain driver, vehicle and trailer details and communicate collection and delivery instructions.
• Coordinate packing requirements with customers, warehouses, packers and suppliers.
• Check packing lists against shipment quantities, descriptions, weights and dimensions.
• Collect and check commercial invoices, bills of lading, air waybills, road freight documents and relevant permits or certificates.
• Follow up on missing documents and liaise with clearing agents regarding clearance progress.
• Track trucks and shipments from collection through to final delivery.
• Monitor cross-border movements and follow up on trucks delayed at borders.
• Keep customers informed of shipment progress, estimated arrival times and schedule changes.
• Follow up on loading, offloading and delivery completion.
• Obtain signed proof of delivery and follow up on outstanding PODs.
• Maintain accurate tracking spreadsheets, shipment files and supporting records.
• Report customs problems, cargo discrepancies, damage, breakdowns, complaints and additional costs to the Operations Coordinator.
• Obtain the required approval before committing to additional costs or alternative transport arrangements.
• Close completed shipment files and assist with other reasonable operational duties.