Loyalty Specialist at Astron Energy (Pty) Ltd.

• This position would be responsible for supporting and inputting into the loyalty and payments strategy, as well as leading all operational implementation of loyalty and payment initiatives.
• Required to lead all operation elements in line with the loyalty and payments strategy and commitments such as campaign execution, report outs, system reports, fraud management, support exco report outs, manage operational and enabling partners and CSC integration.

The role requires a good understanding of a variety of loyalty models, systems, reporting, customer journey implications, and operation drivers within the function. 

• Operationally support all activities in line with the loyalty and payments strategy
• Support system integration related to loyalty and payments functions
• Document critical processes and consistently store crucial business in a central repository. 
• Enable robust reporting as per business needs
• Drive customer acquisition and retention
• Drive volume growth and retention
• Support cost models and ROI anticipated systems and loyalty engines, as well as adjacent tools
• Support all marketing initiatives in line with defined KPIs
• Adherence to deadlines / timelines 
• Manage and facilitate budget as per allocations from loyalty and payments manager

Professional Qualification and Certifications:

• Marketing or Business Degree 
• 4+ years in Experience in Business Analytics, Sales & Marketing, Loyalty, Systems, Loyalty Marketing, CRM

Work Experience:

• Good understanding of payment and loyalty systems, as well as system integration
• Analytical and project management skills.
• Functional integrator with IT, finance and CSC
• Loyalty fraud management
• Loyalty report outs
• Supplier management
• Data privacy
• Training and knowledge transfer
• Marketing 

Knowledge and skills requirements:

• Ability to understand and document all payment system processes, functioning of systems and value of systems
• Ability to project manage system deployment and new system integration such as new partners
• Deep knowledge of fraud within loyalty and ability to implement proactive fraud management tools and processes
• To manage payment and loyalty systems in a way that it provides fit for purpose reporting as needed by the business
• Build, maintain and manage relationships with payments and loyalty suppliers
• Good understanding of the loyalty market, offers, competitors, enabling systems, features and more
• Good understanding of the payments landscape, innovations, benefits to consumers and more
• Change management across key stakeholders like cross function teams, retailers and external parties
• Ability to manage and integrate CRM function in line with strategic goals
• Communication management with all relevant stakeholders such as IT, Retailers and suppliers
• Bring in innovative operational solutions that create business efficiencies, cost savings or stronger customer experience
• Training all relevant parties on how payments operate and loyalty program functions
• Deep understanding of Data Privacy and related regulation and ensure integration into inhouse systems and loyalty program
• Ability to anticipate operational risk to the business and recommend/implement mitigation plans
• Support the execution of the Go To Market Brand Loyalty strategy, including digital, BTL and ATL tactics as required