Maintenance Liaison Officer at Telkom

Core Description

• Enable acceptance/ commissioning/ fulfilment and preventative maintenance on Core and Access telecommunications technologies and manage all communication systems used by Openserve Pty Ltd. 

Job Responsibilities

Managed stores

• Spares issues to be processed within 2 working days. (SOD immediately) 
• According to DOP Store Work instructions.
• All spares to be handed to the stores with the necessary fault docket within 24 hours.
• Perform daily DOP audits as Ops manager request
• DOP Tracking sheets to be updated daily
• Spare panels process to be followed
• Spares in TR status to be accepted into DOP within 2 days – Follow up with receiving DOP / Tech with Spare in hand
• All spare modules in your possession are to be auditable (relevant stock systems) and to be returned to DOP within a week if not used
• CNFO DOP store with assistance to CNS/CS BU as required

RANGE

• SAP DOP 
• All material and stock
• Material Management, 
• Various Websites
• Systems
• Stakeholder Management
• Processes and procedures
• DOP work Instructions

Provided support

• Provide support for Ops Manager when required.
• Management of NCO Assurance Open tracking/ Spotlight tracking and feedback
• Administrative and progress tracking of decommission sites
• Tracking of non-KPI faults
• Identify migration opportunities 
• Customer Escalations progress and updates
• Attend/ arrange meetings
• Process e-mails
• Time management
• Manage documentation
• Alarm/ System monitoring (Load Shedding > stage 4)

RANGE

• E-mails
• Network Management Systems
• Workforce management systems
• Alarm Platforms
• various stakeholders

Managed Projects

• Build, Network and Special Projects (Loadshedding)
• ADHOC projects
• Receive and analyse planned work request 
• Receive and analyse info on templates 
• Liaise with Planned Work Requestors, NNOC, Ops Manager 
• Execute Planned Work Request on CNFO workforce management system
• Communicate workforce management system Ticket to relevant parties 
• Create work order where required 
• Track planned work until completion 
• Manage planned work on workforce management system
• Network Management System Monitoring
• Request/ Perform Quality Assurance

RANGE

• Technical information
• Manual Records
• Systems/ Databases
• Stakeholder management

Managed ICRES 

• Log refs for management of utility, property and building system (Fault, Adhoc, TBI's)
• Liaise with relevant stakeholders  
• Verify and track completions in <10 days of Icres email, including diesel refuel
• Prompt Operation Managers and Manager on ageing outstanding approvals
• Attached photos and detailed description of SOW to be done

RANGE

• Archibus (ICRES) and outlook

Preventative Maintenance Plan

• Management of Routines 
• Liaise with Site Manager and other stakeholders
• Create, Manage RTN Activity on workforce management systems  
• Track RTN until completion 
• Update relevant systems

RANGE

• Technical information
• Manual Records
• Systems/ Databases
• Workforce Management systems

Performed Compliances

• Compliance to Processes and Systems to all store processes
• Submit claim forms, as prescribed
• Re-allocate Opex and Capital work as prescribed
• Follow DOP Station handling procedures.
• Conduct DOP audits as per agreed timelines
• Adhere to Click/ WFM processes and procedures
• Perform compliances
• Perform asset verifications
• Escalate any deviations
• Update records

RANGE

• Overtime and S&T
• DOP Station spares
• Tools and Test Equipment Audits
• SHE Management
• EUD Devices
• Telkom Policies
• Telkom assets and sites
• TBIs
• Telkom Mobile
• SAP Portel
• Projects

Core Competencies

FUNCTIONAL KNOWLEDGE

• Application Software; Broadband technology; IP Technology; Mechanical Aids; Network Management Systems; Ancillary Equipment; Safety & EMS Regulation & Standards; Switching Technology; Non-Voice; Transmission Technology; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance

FUNCTIONAL SKILLS

• Administration; Analytical; Communicating; Computer Literacy; Interpersonal; Mast and Tower Climbing; Configuration; Technical& Test Equipment Handling & Techniques; Skills transfer; Rectifier First Line Maintenance

ATTITUDES/ LEADERSHIP COMPETENCIES

• Accurate; Customer Focus; Dedicated; Proactive; Quality Awareness; Responsible; Team Player; Adaptable

Certifications

• None

Education

• NQF 4: Grade 12
• OR NQF 6: 3 year Diploma/ National Diploma in Engineering

Experience

• 5 Years relevant experience
• OR 3 years relevant experience

Additional Information

Job Responsibilities (continued):

Updated information

• Receive/ identify need
• Analyse request
• Process information
• Update information
• Compile documentation

RANGE

• Technical information
• Manual Records
• Systems/ Databases

Qualifications:

• Electrical Engineering Light Current degree/ diploma (NQF level 6) 

Special Requirements

• Valid Drivers license
• Ability to work after hours
• Ability to work overtime
• Ability to work outside of normal working hours
• After hours call out (stand by)

Physical Requirements

• Colour Vision