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  • Posted: Apr 8, 2020
    Deadline: Apr 23, 2020
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    Health Systems Trust (HST) is a dynamic not-for-profit organisation (NPO) established in 1992 to support the transformation of the health system in a new democratic South Africa. Subscribing to a primary health care approach, HST actively supports current and future development of a comprehensive health system, through strategies designed to promote equity a...
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    Maintenance of National Health Research Database (NHRD)

    Opportunity type: Request for Proposals

    Request for proposals (RFP) for a 24-hour helpdesk, maintenance and programming support services for the National Health Research Database (NHRD). The Health Systems Trust (HST) is a registered non-profit organization (NPO) established in 1992 to support the transformation of the health system in South Africa. Subscribing to a primary health care approach, HST actively supports the current and future development of a comprehensive health system, through strategies designed to promote equity and efficiency in health and health care delivery in southern Africa.  HST is funded by the National Department of Health (NDoH) to develop and maintain the National Health Research Database (NHRD).

    The NHRD is a web-based database and administrative support tool for Provincial Health Research Committees (PHRCs) in South Africa (SA). It was developed by HST in collaboration with the NDoH and is now used by researchers across SA to apply for approval to conduct research in public health facilities. The NHRD aims to provide policy makers and PHRCs with up-to-date data on research trends and allows for more efficient provincial co-ordination and management of research activities within public health facilities. This database is now fully functional and used by all PHRCs in the country. HST seeks a qualified and experienced IT professional to provide 24-hour Helpdesk support, maintenance and programming services for the NHRD, for a period of three months renewable upon performance and funding. The incumbent must be proficient and have at last three years of experience in Visual Basic.Net, ASP.NET MVC / HTML / JavaScript and Microsoft SQL Server.

    REQUIRED SERVICES

    Second Level Technical Support:

    • Technical troubleshooting related to availability of:
    • NHRD Website
    • Reports
    • Database and raw data
    • Email notifications

    Third Level Technical Support:

    • Support that requires a software developer to address and remedy issues by implementing code-based solutions to technical problems that prevent the end-user from:
    • Submitting applications and supporting documents
    • Processing of research applications
    • Opening and viewing of automated reports

    Database Support

    • Monthly rebuilds of Cluster Indices on NHRD Database
    • Weekly reorganising of indices on NHRD Database
    • Daily backup of NHRD Database to hard drive disks on HSTSQL01
    • Programming to support additional functionalities e.g. e-mail alerts, calculations of turnaround time trackers.
    • Maintenance of User Manuals
    • Publishing and updating of user manuals on NHRD website

    Basic Maintenance

    • Uploading of support documents available for download
    • Adding usernames of new administrators
    • Updating study field options
    •  Adding accredited ethics committees
    • General modification of existing wording on the databases

    Method of Application

    Application Requirements:

    •  A two-page CV outlining technical and professional capacity
    • Certified copies of IT qualifications
    • The application must include proof of delivery of similar services in any development sector. Prior experience in the health sector will be added advantage.
    • A detailed quote must be submitted for the three month period from 1 May 2020 to 31 July 2020
    • Tax Clearance Certificate
    • Proof of Banking Details
    • Copy of Identity Document

    All applications are to be emailed to [email protected] with documents attached in PDF format.   

    The deadline for submission of applications is 23 April 2020 at 17h00. Late submissions will not be accepted. Only shortlisted applicants will be contacted and/or advised of the outcome. Shortlisted applicants may be required to make a presentation to the selection panel and may be required to provide additional supporting documents.

    Questions should be addressed to [email protected] ensuring the subject line states “Maintenance of NHRD. Questions relating to this RFP will be accepted until 22 April 2020 at 17h00.

    Successful applicants will be notified by 30 April 2020. Applicants who do not hear from HST after this date should consider their application unsuccessful.

     

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