Hot Jobs at Aramex South Africa

Job Description

• Craft and implement a commercial strategy that supports the goals of Aramex for the region and ensure alignment with the overall business strategy
• Develop and nurture a strong commercial team capable of delivering the expected results
• Achieve set revenue and profit targets
• Support and coach critical sales and retention activities within the team
• Seek business opportunities to grow market share
• Monitor competitor’s activity
• Perform customer visits with the commercial team members
• Assist in closing of new business deals
• Assist team in managing accounts under threat
• Daily management of the commercial sales team
• Monitor and report on overall sales activities, including revenue performance, visitations and prospecting

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification advantageous
• 5 years Corporate Commercial experience
• Previous Management experience is required
• Need to have worked for reputable corporates
• Proven track record of having successfully lead a commercial team
• Industry experience with understanding of full Supply Chain is a necessity
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport 

Leadership Behaviors

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaborate & break silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus

Skills

• Financial Acumen
• Business Acumen
• Influencing Skills
• Strategic Thinking
• Customer Centric
• Presentation Skills
• Negotiation Skills
• Results Oriented
• Communication Skills
• Time Management
• Coaching And Development
• Team Building
• Problem Solving And Critical Thinking

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Purpose of the Job

• As an Area Sales Executive in Aramex, your primary objective is to drive revenue growth, secure new clients, and building lasting relationships within your assigned area. This role requires a proactive approach to identify new business opportunities, exceed sales targets, and contribute to the overall success of our company.

Job Description

• Scheduling of new business appointments
• Cold calling
• Achieve individual targets
• Generate new sales leads and acquire new customers
• Selling of the full supply chain products
• Establish customer needs, developing opportunities and expand customer base
• Update weekly call report and Salesforce daily
• Prepare and present proposals and presentations to clients

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification and/or experience
• 3 Year Corporate Sales Record (If senior position 5 years)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 drivers license and own reliable transport
• Excellent communication skills

go to method of application »

Purpose of the Job

• As an Area Sales Executive in Aramex, your primary objective is to drive revenue growth, secure new clients, and building lasting relationships within your assigned area. This role requires a proactive approach to identify new business opportunities, exceed sales targets, and contribute to the overall success of our company.

Job Description

• Scheduling of new business appointments
• Cold calling
• Achieve individual targets
• Generate new sales leads and acquire new customers
• Selling of the full supply chain products
• Establish customer needs, developing opportunities and expand customer base
• Update weekly call report and Salesforce daily
• Prepare and present proposals and presentations to clients

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification and/or experience
• 3 Year Corporate Sales Record (If senior position 5 years)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 drivers license and own reliable transport
• Excellent communication skills

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Purpose of Role

• On time collections by your couriers
• Recheck the sorting of the team’s shipments
• Check that all needed materials are available in the courier’s bins and/or baskets, including stickers; doorknobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last ground courier (of his team) leaves the station
• Provide feedback on route and load distributions to help the ground operations supervisor update the route on the system
• Decide on the skeleton staff
• Arrange courier’s vacations in coordination with the ground operations supervisor
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles

Key Responsibilities
Collections

• Auto-generate collection sheets for the relevant courier(s) and confirm collections
• allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collectionsmust be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor

Vehicles

• Check on cleanliness of vehicles, inside and out.
• Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to Sean (Fleet Controller)
• Check for any Pod’s, run sheets or other documentation left in the vehicle
• Ensure that all accidents are reported, ensure accident report completed
• Ensure daily that all two-way radios are in good working order
• Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.

Staff

• Monitor timekeeping of staff and take the correct disciplinary action where required, with due haste after investigation.
• Monitor the personal appearance of your staff and take action when required
• All documentation relating to leave, sick notes etc. to be completed daily and handed to the Senior Supervisor.
• Assisting the Senior Supervisor in quarterly performance appraisals.
• Seeking ways to assist the staff member in his/her personal problems.
• Counselling of staff members when required.
• Ensure that all staff is well equipped to perform the duties and tasks required.

 Security

• Responsible for the safety of their couriers and vehicles
• Ensure that any vehicle departing base has a communication tool e.g. radio/cell.
• Ensuring that all cargo dispatched is accounted for and are scanned out.
• Ensure that your vehicles all have padlocks where required.
• Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
• Not leaving the base at night until all vehicles and staff are accounted for.
• Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation.

Minimum Requirements

• Matric (Grade 12) or similar qualification and/or experience
• Must have a valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP)
• 3 years’ experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-years’ experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency

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Purpose of the Job

• We are seeking a seasoned and experienced new business developer to cover the central region, including Johannesburg, Kimberley, Vaal/Potch, and Bloemfontein.

Job Description

• Scheduling of new business appointments.
• Cold calling to generate new leads.
• Achieve individual sales targets.
• Generate new sales leads and acquire new customers.
• Selling of the full supply chain products.
• Establish customer needs, develop opportunities, and expand the customer base.
• Update weekly call reports and Salesforce daily.
• Prepare and present proposals and presentations to clients.

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification.
• Bachelor's degree or similar qualification and/or experience.
• 5-year corporate sales record
• Need to have worked for reputable corporates.
• Proven track record of having made targets.
• Industry experience advantageous: Understanding of full supply chain (Freight, Courier, international & Warehousing products).
• Experience in presentation and negotiation of business solutions at C Level.
• Valid code 08 driver's license and own reliable transport.
• Excellent communication skills.

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Purpose of the Job

• To be a team player within the procurement function of Sub-Saharan African region for the assigned stations ensuring policy compliance, driving spend optimization in meeting business and operational needs.

Job Description

• Act as procurement focal point for suppliers/end users for the assigned stations across Africa.
• Execute tenders, negotiate T&Cs and draw comparisons/recommendations.
• Explore consolidation and saving opportunities for country wise 3rd party addressable spend, develop a localized procurement strategy to support the business
• Assist the station teams in decision making related to purchasing requirements. Liaise with global support / excellence team as needed in establishing long term contracts and handle subsequent day to day deliveries / performance management issues at station.
• Prequalify, onboard, manage supplier performance in coordination with Vendor management team and take ownership of Procure to pay cycle for assigned station(s)
• Establish relationship with key stakeholders, gather requirements, refine specifications, facilitate technical evaluations to obtain best value proposals.
• Demonstrate an understanding of the Procurement to Pay Cycle
• Understand the principles of Spend Analysis
• Collaborate with internal stakeholders such as legal, finance, contracts in establishing and negotiating supplier agreements
• Ensure adherence with the company procurement policies, systems, and procedures
• Effective management of contracts and timely renewals through a proper tender plan
• Drive cost savings and value creation across all spend categories
• BBBEE scorecard mechanics

Job Requirements - Experience and Education

• Bachelor’s degree with additional qualification in Procurement such as CIPS or similar
• Good communication skills, negotiation skills with commercial acumen
• Experience in SAP/Ariba modules
• At least 3-5 years of relative experience in Procurement
• Experience in international procurement processes and supplier management

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Purpose of the Job

• The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

• Establish productive professional relationships with key personnel in assigned customer accounts.  These relationships will range from users, to influencers to decision makers.
• Drive growth opportunities within each account
• Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively assess, clarify and validate customer needs on an on-going basis.
• Achieve assigned budgets
• Achieve customer objectives defined by company management
• Maintain high customer satisfaction ratings
• To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes.
• To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times.
• To acknowledge, attend to and resolve Global Cases promptly and within SLA.
• To resolve all queries and customers’ requests promptly and within reasonable time by liaising with relevant departments, branches and Aramex appointed agents to ensure a positive result in the shortest time frame.
• Communicate customer inquiries/messages/feedback to relevant team members and/or departments
• To educate all contacts on self-help tools including but not limited to smartphone applications, our website and the like
• Tracking of customer or branch parcels on request and to provide feedback hourly and/or daily
• Attending to walk-in customers as and when required
• To process Collection requests and to provide verbal and hardcopy POD’s promptly and within reasonable time
• Professional and courteous written and verbal communication with Aramex customers, departments, branches and agents
• To provide reports as required and/or as per agreement with Aramex customers or branches
• To attend to invoice and POD requests from branches promptly General education of Aramex customers, as well as advising customers of Aramex services, requirements, operational procedures and prohibited commodities pro-actively
• Attend to queries and advising the Product Manager of any claims, queries and concerns raised by customers
• Generating quotations and estimates on request
• Updating InfoAxis and Global Cases with all actions taken/requests made to display the most current information available
• Requesting and/or arranging special trips and dedicated loads when required -Courtesy calls and SMS updates to customers pertaining to Late Freight,
• Agent related issues and/or general operational issues
• Provide superior customer service to all internal and external Aramex contacts with a customer centric approach
• Handle and/or escalate queries promptly and within good time to and from branches, agents and Aramex customers (Examples: Delays & misrouted shipments, bad address shipments, ETD’s, etc.)

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12)
• Minimum 3 years proven Call Center experience, ideally in the courier/freight/service industry
• Import /Export experience and customs knowledge advantageous
• Customer Centric Personality
• High emotional intelligence and ability to function in a pressurized environment
• Computer Proficiency – Microsoft suite (including Word, Excel and Email)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills