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Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
Description
The broader Security & Networks team spans across multiple work streams, your role will primarily fulfill part of our dynamic Managed Services and NOC services. You will assume the function of an Managed Services Engineer which requires a high level of compliance and service delivery to a wide range of clients who have outsourced their IT support to Content + Cloud. This includes the monitoring and management of client backups, routers and firewalls, servers, and device endpoints to ensure issues are handled proactively with minimal impact on the client. Resolving issues efficiently, identifying and correcting trends is a key part of the role.
Requirements
Reporting to the Team Manager, the key deliverables of our Managed Services Engineers can be summarised as follows:
Delivery of quality proactive managed services across the Content + Cloud client base
Network Operations Centre - Monitoring of client infrastructure, both On-prem and Cloud based
Backup Management – Veeam, DPM, ASR
Firewall Management – Fortigate mostly
Endpoint Management and Managed AV – Bitdefender, Symantec
Patch Management – delivery of security patching across all server builds
Professional and compliant ticket handling of escalated critical issues needing high level attention
Management of risk and downtime during maintenance windows
Proactive assessment of events to reduce incident trends
Involvement and presence in core Virtual Teams
Daily proactive service checks around toolset, client, and ticket volumes
Location and environment
This role will be based in Century City, Cape Town; however, you will work amongst a team split across London, Cape Town, and Manchester offices. Our culture is non-hierarchical and one which stems from a hardworking but fun environment. We like to laugh, we like to do things together and among all the challenges of growing a fast-paced business, we endorse people being themselves, allowing them to focus on outcomes and substance rather than form.
Required skills and capabilities
Solid previous experience in supporting or managing Microsoft networks and associated technologies
Experience with the following Technologies are most suited:
Networking and Firewalls – Cisco, Dell, Fortinet
Microsoft Servers 2008 – 2019
Linux Servers – Administering and troubleshooting is beneficial
Cloud platforms – O365, Azure, AWS, Mimecast (Azure being key requirement)
RMM and Professional Monitoring toolsets
Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, ASR
You should have excellent communication and interpersonal skills
Being able to plan well and be organised in your approach to work independently is vital
Good understanding of ITIL framework and processes is paramount to working with other teams including Incident/Problem Management
Generic essential individual attributes:
Excellent technical ability in one or more key virtual team areas
Very good technical understanding of modern technology stackes
Able to prioritise under pressure and work to deadlines
Excellent Decision making, judgement, planning and organisation skills
Flexible, calm and approachable, ‘can do’ attitude
Solid customer relations skills to understand client/client representatives concerns and requirements
Ability to work well within team, supporting other team members
Willingness to gain relevant qualifications and accreditation's
Must be able to laugh, have respect for other humans and a desire to learn\
Benefits
Job Type: Permanent
Role based out of our Century City offices (currently working remotely)
40 - 45 hours per week
Retirement Fund & Medical Aid
Death, Funeral and Disability cover
20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
Continual professional development plans
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