Manager Claims Support at Old Mutual

• Register direct marketing claims in adherence with SLA.
• Arrange assessment in adherence with SLA.
• Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
• Reduce/ maintain claims effectively.
• Reduce/ maintain turnaround time of claims.
• Ensure effective implementation and compliance of claims/ operational systems or procedures.
• Ensure diary is maintained.
• Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and newdocuments are actioned.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Share and transfer product, process and systems knowledge with colleagues
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
• Align own behaviour with the organisation culture and values
• Achieve stipulated/agreed performance objectives
• Actively participate in own professional development and career path.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable.
• Adhere to specified standards, policies, practices and procedures.
• Identify and recommend areas / ways to improve processes
   

Job Requirements

• Grade 12
• Appropriate Insurance Qualification
• FAIS Credits
• 1 - 2 years’ relevant Short Term Insurance Claims experience
• Call centre experience