Manager : Complex Claims at Watershed Consulting

• The Complex Claims Unit in Cape Town requires well qualified individuals who are proficient in dealing with large, own damage personal and commercial lines short term claims. There are currently two (2) positions based in Bellville, Cape Town. 

JOB DESCRIPTION 

The Complex Claims Manager is accountable for the end-to-end handling and resolution of own damage personal and commercial claims.

The following accountabilities are applicable:

• Appointment of appropriate resources
• Customer Relationship Management
• Serve as a Business Partner with all relevant Stakeholders
• Cost effective claims handling
• Claims Escalation
• Process Improvement
• Policy compliance 
• Legislative compliance 

QUALIFICATIONS AND EXPERIENCE 

• Matric/ Grade 12
• Legal or Financial degree
• Must have relevant short-term insurance-related qualifications 
• Minimum 10 years’ experience – large, own damage commercial and personal lines claims

 KNOWLEDGE 

• Comprehensive short-term procedural and practice knowledge
• Comprehensive policy knowledge 
• Comprehensive applicable legislative knowledge

Competencies:

• Driving Strategy
• Commercial Orientation
• Client Focus
• Decision Making
• Enabling Innovation
• Change Leadership
• Continuous Learning
• Talent-Focused Leadership
• Talent Enablement
•  Emotional Intelligence