Manager, Inventory, Solutions at DSV

Tertiary Qualification(s)

• 3-year Logistics, Engineering or Supply Chain Management degree, or 3 year equivalent diploma OR;  5 years minimum relevant experience in Warehouse Operations Management including Inventory Management with in-depth experience in all job-related requirements listed below

Additional Computer Skills

• Excellent knowledge of ERP and WMS systems ▪ Advanced knowledge of Inventory Management software / apps ▪ Highly proficient in Excel/PowerPoint for data management and reporting

Job-related Requirements

• Min 5 years’ relevant experience in a warehouse environment
• Extensive knowledge of Inbound, Outbound, Cycle-counting and Return processes and workflows
• Systems alignment between ERP and WMS
• Proven knowledge and experience in root cause analysis and problem solving, including investigating and troubleshooting of stock discrepancies, incident reporting and Corrective and Preventative Actions.
• Min 3 years proven skills in Planning, Organising, Directing, Controlling & Monitoring warehouse operationa and inventory programs. (cycle counting programs and wall to wall stock takes)
• Excellent communication skills and ability – be able to communicate assertively at all levels internally and externally.
• Min 5 years’ people management experience.
• Strong attention to detail and high quality of work.
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads. • A sound understanding of the Supply Chain.
• Commercial acumen to unders

JOB SPECIFICATION

• Consumer Goods Industry experience & understanding
• Project management experience
• High EQ
• Effective leadership skills
• Excellent client relationship history
• System enhancement experience
• Team involvement
• Deadline Driven
• Self-Motivator
• Ability to work under pressure
• Strong attention to detail
• Ability to plan long term
• Negotiation and conflict management skills 
• CargoWrite Key User qualification would be advantageous
• SQL Knowledge would be advantageous

MAIN PURPOSE OF THE ROLE

• Responsible for the general operations and inventory management and control of daily / weekly / monthly deliverables within dedicated client site, in order to consistently exceed all operational and inventory related SLA’s with clients

DUTIES & RESPONSIBILITIES

Commercial and Client Focus

• Understand the customer’s business
• Understand the customer’s customer requirements
• Develop a strong, trusting relationship with clients
• Deep understanding of contractual SLAs & KPIs
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
• Create and maintain various reports in line with KPI and contractual obligations.
• Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to short picks, nil picks, damages, error percentages, KPI requirements, etc.
• Complete daily system checks to ensure all data to and from the client system is working
• Customer inventory related queries: Ensure these are processed accurately and completely within agreed KPI’s

Operations/Inventory Management:

• Proactively control the risks associated with inventory. Monitor and correct the inadequate or inappropriate inventory, to meet the demands of sales e.g. stock shortage Action the high inventory levels e.g. FIFO, Obsolete and Slow-moving stock, on client request.
• Daily system to system balancing: Manage and correct inventory movement records on WMS and ensure correction on client system so that DSV and client systems are always aligned Control the security over inventory which could result in loss, theft or misappropriation, etc.
• Plan and execute cycle counts, wall to wall counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations. Ensure Material Master and Bin Master is maintained, updated and actioned as required.
• Control, quarantined and damaged stock, this includes inspections, Disposal processes, etc. Ensure inventory processes are followed in operations and admin
• Manage system enhancement process
• Ensure Returns are processed quickly and accurately Ensure virtual locations (such as Suspense) within WMS never age more than 5 days and are accurately processed; Ensure CAPA is actioned on all serious and/or recurring inventory issues / queries.
• Daily Planning of Operational duties and feedback on past performance. Order well management Systems crisis management Focus on IB planning as well as OB Planning Daily Housekeeping compliance checks.
• Disposal record control for audit purpose Resource Planning (RPT) • CIP’s

Subordinates:

• Roles and Responsibilities: Ensure that your subordinates have clear job descriptions in place indicating their detailed roles and responsibilities
• Performance Management: Ensure that all key subordinate deliverables are performance measured and managed;
• Leadership and motivation: Ensure that you are fair and consistent with your staff, lead by example and keep them well informed of company objectives and relevant news
• Training and Development: Ensure that your subordinates are multi-skilled in their roles and receive relevant internal and external training
• Succession Planning Manage Employee relation (HR/IR)