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  • Posted: Apr 9, 2025
    Deadline: Not specified
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  • In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and ...
    Read more about this company

     

    Manager, Operational Key Account, Air & Sea - Cape Town

    Job Related Requirements

    • Grade 12
    • Minimum 10 years’ experience in ocean freight forwarding
    • Minimum of 2 years supervisory or management experience
    • Own Transport
    • Ability to work overtime / after hours when required
    • Ability to travel both locally and internationally
    • Tertiary Qualification: B Comm Logistics (Advantage)

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
    • Manage productivity daily / weekly / monthly
    • Drive internal and external metrics daily / weekly
    • Evaluate service levels weekly / monthly
    • Manage profitability drive with operations
    • Compile client specific business reports and quality checking data integrity
    • Identify Opportunities for growth within the client’s business
    • Take operational meeting minutes and follow through to close out
    • Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
    • Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
    • Compile and present Monthly Business Reviews
    • Manage third party vendors to ensure KPIs are met

    OTHER DUTIES

    • Processing of ocean import shipments – end to end
    • To drive metric performance both internally and externally with our customer
    • To support sales in their objectives in achieving growth targets
    • To support operations with queries and manage customer expectations
    • Identify and target opportunities for improved efficiencies
    • Identifying problems in a project design and evaluating alternative methods
    • Monitoring credit notes
    • Monitoring write-offs

    SUPERVISORY RESPONSIBILITIES

    • Directly supervising staff
    • Controlling behaviour of individuals to maintain a harmonious working environment for all staff
    • Giving verbal instructions to colleagues
    • Directing others to repeat tasks not satisfactorily done
    • To ensure accurate and timely reporting
    • To identify improvements on processes within operations to drive efficiency
    • To manage any new processes or system developments with operations
    • To manage staff and career development to ensure the retention of key staff and their progress within the organization

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    Method of Application

    Interested and qualified? Go to DSV on jobs.dsv.com to apply

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