Manager, Operations, Solutions at DSV

• This role will be responsible for planning, organizing, directing and controlling the activities for the inbound, outbound & distribution departments.  

DUTIES & RESPONSIBILITIES: 

• Plan and implement various other processes in line with the KPI and contractual obligations.
• Ensure inventory processes are followed in operations and admin.
• Maintain and update various reports in line with KPI and contractual obligations.
• Compiling of reports & spreadsheets as per SOP’s.
• Appropriate management of costs, assets, employees & processes such as service level costs, overtime costs, account costs.
• Adherence to current service level agreements.
• Handling customer queries.
• Managing and control of resources such as people management, asset management and processes.
• Meeting all deadlines including all KPIs but not limited to.
• Initiating and implementing performance management of staff.
• Identify, drive and implement improvements in support of productivity and cost savings.
• Protect and control company assets.
• Problem solving and system analysis.
• Administrative duties.
• Adherence to QSHE compliance and responsibilities.
• Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
• Insure all team members comply with HSE standards.  
• Do daily/ weekly and monthly reports that needs to be send to DSV management and the client.
• Identify and report discrepancies/irregular standards in a daily basis and root cause (Corrective Action report) analysis completed per deviation.

TERTIARY QUALIFICATION:

• Grade 12 / Matric
• Must currently hold or be enrolled in a Diploma in Logistics or Warehouse Management. 

COMPUTER SKILLS:

• SAP WMS knowledge
• MS Excel
• MS Word
• MS Power Point
• MS Outlook

JOB-RELATED REQUIREMENTS:

• Minimum of 5 years experience in Logistics and/or warehousing.
• Minimum of 3 years supervisory/managerial experience.
• Be able to work overtime and flexi-time if required (including weekends and public holidays).
• Be prepared to undergo random polygraph and surveillance examinations.
• Comprehensive knowledge of SAP and hands-on experience in Industrial Relations and People Management/Leadership.
• Be prepared to undergo credit and criminal checks as well as integrity tests.
• Planning & Organizing – very strong ability to manage time & prioritize.
• Excellent communication skills and ability – be able to communicate at all levels within and out of the company.
• Able to work under pressure and without supervision.
• High level of emotional intelligence.
• Must be able to work effectively unsupervised.

Electives: 

• Inventory/Stock Management experience.
• Good people and leadership skills.
• Strong Problem solving and Analytical skills.
• HR and IR experience.
• Able to have creative ideas for continues improvement.
• Work towards achieving objectives and goals on a personal level and team level.
• Must be able to effectively interact internally and externally.