Manager Sales HQS Training at Toyota

KEY JOB FUNCTIONS:

• A vacancy reporting to the Senior Manager Sales Hino Technical & Customer Care exists in the Hino Sales Department which forms part of the Sales and Marketing Group Division. This role exists to manage, develop and deliver effective Hino Technical Training programmes to the dealer network, ensuring the continuous development of dealer technical personnel through the nationally recognised Hino Quality Service (HQS) curriculum. The incumbent will support advanced technical problem-solving, provide technical coaching and guidance, and act as the key liaison between Toyota South Africa Motors and Hino Motors Ltd. (HML) regarding technical training, product updates, and technical support requirements.

KEY PERFORMANCE AREAS:

• Develop, maintain and continuously improve Hino technical training material, programmes and learning content.
• Plan, coordinate and manage the annual Hino technical training schedule to meet dealer training requirements and business objectives.
• Deliver technical training to Hino dealer technical personnel and internal technical staff.
• Identify and implement new model training requirements, technical updates and product information.
• Monitor, evaluate and report on training effectiveness and recommend continuous improvement initiatives.
• Provide technical guidance, coaching and mentorship to dealer workshop personnel.
• Support the Technical Team with the diagnosis and resolution of complex technical concerns and product issues.
• Liaise with Hino Motors Ltd. (HML) Technical and Training Teams regarding technical matters, product updates, training requirements and technical campaigns.
• Manage dealer grading processes and monitor Hino Quality Service skill development initiatives.
• Coordinate and support regional and national technical skills development programmes and activities.
• Ensure compliance with safety, quality and company standards within all training activities.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (Minimum 360 credits on level 8 framework) Technical Diploma or similar.
• Diesel Trade qualification - trade test both theory & practical
• Minimum 6 years post-trade qualification experience on Hino products
• Minimum 2 years’ experience in a Foreman or Workshop Leadership role on Hino products
• Advanced product knowledge of Hino vehicles and systems
• Computer literacy (Microsoft Office and relevant diagnostic systems).
• Experience interacting with OEM technical support teams
• Code EC Drivers License
• Public Driving Permit
• HQS Pro-Technician will be an advantage

COMPETENCIES:

• Excellent presentation and facilitation skills.
• Advanced technical diagnostic and troubleshooting abilities.
• Coaching, mentoring and people development capability.
• Strong analytical and problem-solving skills.
• Planning and organising.
• Decision making.
• Innovative thinking.
• Establishing frameworks and systems of management.
• Effective evaluation and feedback.
• Strong verbal and written communication skills.
• Attention to detail.
• Integrity and professionalism

IMPORTANT DIMENSIONS:

• Ability to travel nationally and stay overnight when required.
• Ability to work overtime when required.
• Strong customer focus and dealer relationship management skills.
• Commitment to continuous improvement and technical excellence.
• Ability to influence and engage stakeholders across dealer and OEM environments