Manager: Transmission High Level Support at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Ensure that the Vodacom transmission network maintains a high availability & performance in accordance with international best practices.

Your responsibilities will include:

• Fault Management – be able to localise and repair faults in a systematic matter ensuring minimum downtime.
• Reduce P1 incidents by 10% per annum. Reduce P2 incidents by 5% per annum.
• Performance management – ensure that the network performs within the defined KPI’s.
• Spares Management – Ensure effective spares management process for the dimensioning, issuing, returns and repairs.
• Perform weekly, monthly, and quarterly monitoring and reporting on spares dimensioning & consumption.
• Compile and management of budgets – prioritise projects, manage investment and cash flows
• Reports – provide detailed reports on availability, root cause analysis, spares management and performance management.
• Special investigations – engage with supplier and internal stakeholders to swiftly resolve cross functional network issues 
• People Management regarding technical delivery
• People Management regarding attendance, conduct and compliance to organisational policies

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• A bachelor’s degree or 3-year diploma in Electrical Engineering  (Essential)
• A minimum of 8 years working experience in Transmission (Essential)
• A minimum of 5 years of mobile network experience (Essential)
• A minimum of 3 years management experience (Essential)

Core competencies, knowledge, and experience:

• Must have extensive knowledge and experience on DWDM, IP/MPLS, fibre, synchronisation and Microwave transmission systems
• Must be familiar with the mobile network and service architecture 
• Experience in managing cross functional network faults and service level agreements
• Must have experience in compiling reports
• Must have experience in managing Capex & Opex budgets
• Must have business acumen and ICT awareness.  
• Strategic thinking, innovative with strong analytical and problem solving skills
• Ability to work long hours, under pressure and demonstrate resilience 
• Must be an excellent communicator (written and verbal) at all levels with good presentation and negotiation skills and the proven ability to manage relationships 
• Must be customer obsessed 
• Excellent planning and organising skills
• Conflict handling and influencing skills

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies