Medical Field Service Technician at Arjo

• We are currently seeking a highly skilled and motivated Medical Field Service Technician to join our team. The successful candidate will be responsible for ensuring the functionality and reliability of all Arjo equipment within hospitals and Medical facilities. This role will involve extensive travel in and around the inland region and outline areas, encompassing servicing, fault finding, troubleshooting, and repairs on all Arjo supplied equipment. Efficient turnaround times and the completion of services and repairs are given high priority with a strong emphasis on quality.

Experience, qualifications, and skills required:

• Minimum of Grade 12 or equivalent.
• 5 or more years of technical experience with an electrical and or mechanical engineering background.
• Relevant tertiary qualification will be advantageous.
• Minimum of 2 years field service experience.
• Advanced computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Minimum of 2 years’ experience in driving a company vehicle
• Ability to work independently.
• Excellent time management skills.
• Ability in translating and reading technical schematics and diagrams
• Must be customer service oriented.
• Must be available to work after hours on an ad hoc basis.
• Must be available to travel nationally when needed or required.
• Solid business acumen.

As the Medical Field Service Technician you will be responsible for:

Duties:

• Service & repair systems to full working capacity.
• Assess, repair, service & provide reports over a wide range of equipment
• Perform annual maintenance services on demo equipment
• Complete quality field actions and provide reports
• Maintain and follow warranty processors and procedures for all intended repairs.
• Fill in and complete job cards for any service repairs, warranties or labour related work
• Schedule weekly plans and activities
• Complete paper work submissions and daily activity reports.
• Assist with service related queries at hospitals or customer sites.
• Communicate weekly visits and schedules to Hospitals
• Maintain & build good customer relationships
• Build relationships with service consultants for support on service activities.
• Plan country trips to outline areas and regions to complete equipment inspections, services & repairs
• Fill out quotations for replacement parts and keep a track record
• Adhere to safety and quality standards on all Arjo products.
• Update & capture assessment and manage service records
• Maintain company vehicle in good condition.
• Maintain vehicle mileage log book.
• Manage tools and testing equipment