Messaging Specialist at Development Bank of Southern Africa (DBSA)

Job Description    

• The Messaging Specialist is responsible for the design, implementation, administration, and support of the DBSA’s Microsoft Exchange and Active Directory (AD) environments. The role ensures the reliability, security, performance, and optimisation of the messaging infrastructure through proactive monitoring, troubleshooting, upgrades, and continuous improvement initiatives.

Key Responsibilities    
Key Performance Areas:

Access Management

• Administer Microsoft Entra ID, Active Directory (AD), Microsoft Identity Manager (MIM), Group Policy,
• PowerShell, Microsoft Entra ID SSO, and Microsoft Entra Connect.
• Ensure availability of identity synchronisation, federation, and MFA services.
• Implement IAM security policies and enforce governance of the Microsoft Entra ID tenant, including monitoring, reporting, and audit readiness.
• Manage access and privileged permissions for users and applications across Azure and AD platforms.
• Perform identity and access management activities, including User ID lifecycle processes.
• Troubleshoot and resolve access management and provisioning workflow errors.
• Execute the defined strategy and roadmap for the Identity and Access Management platform.

Messaging and Collaboration Platforms

• Maintain M365 messaging and collaboration tools including MS Teams, Teams Rooms, Teams Calling,
• Exchange (On-premise and Online), and OneDrive.
• Manage mail flow topology and messaging configuration.
• Plan and implement hybrid configurations and migrations.
• Manage organisational settings for messaging, AD, and Microsoft Entra ID environments.
• Manage and maintain the Microsoft Exchange, AD, Microsoft Entra ID, and related environments, including upgrades.
• Contribute to maintaining the Disaster Recovery environment for messaging and identity platforms, including upgrades.
• Monitor and fine-tune critical messaging systems for performance and stability.

Service Operations and Incident Management

• Handle Incidents, Service Requests (SR), Changes, and Service Improvement Plans related to Windows,
• Azure platform, and M365 including Intune and eDiscovery.
• Ensure service delivery meets SLA requirements and support continuous service improvement.
• Monitor and ensure compliance with change management processes and policies.
• Adhere to and enforce DBSA ICT policies.
• Serve as an escalation point for the ICT Operations Unit and provide telephonic and remote assistance when required.

ICT Infrastructure Projects and Continuous Improvement

• Research tools to support efficient operations of messaging and AD environments.
• Contribute to the review and deployment of ICT infrastructure components.
• Recommend infrastructure service improvements and optimisation plans.
• Provide specialist ICT input into strategic projects.
• Deliver assigned individual projects aligned to the ICT Infrastructure team Balanced Scorecard.
• Support project execution by completing assigned responsibilities to milestone deadlines.
• Use collaboration tools to execute, monitor, and communicate project progress and updates.

Governance, Reporting, and Documentation

• Document ICT infrastructure designs and standard operating procedures.
• Contribute to formulation and evaluation of installation standards, methodologies, and processes.
• Identify and schedule system downtime for maintenance and upgrades.
• Provide periodic reports on system availability and performance, including daily environment health checks.
• Collaborate effectively with ICT management and team members to achieve organisational goals.

Key Measurements of Outputs:

• Successful implementation, upgrade and monitor messaging, AD, Microsoft Entra ID and related environments.
• MIM & Access and Identity Management are efficiently managed with secure and accurate provisioning.
• Exchange Online and M365 mail flow issues are resolved promptly, ensuring seamless communication services.
• Messaging and AD platforms effectively support and align to organisational objectives.
• User support requests are resolved within SLA timeframes with positive user feedback.
• Professional working relationships are maintained with internal teams and service providers to ensure effective service delivery.

Expertise & Technical Competencies    
Qualifications and Experience:

Minimum Qualification

• A National Diploma in IT (NQF 6)
• Microsoft Certification (MCSE) or Microsoft 365 Certified: Messaging Administrator Associate

Minimum Experience

• A minimum of 5 years’ experience as a Microsoft Exchange/Messaging Administrator in a multi-site environment
• A minimum of 5 years’ experience in managing Microsoft Active Directory environments
• A minimum of 5 years hands on experience deploying, migrating and maintaining Microsoft messaging
• technologies including Microsoft Entra ID , M365 Messaging, Exchange
• A minimum of 5 years’ experience administering disaster recovery systems
• In-depth technical knowledge on Windows Active Directory, MIM, AD, Microsoft Entra ID and NTFS File System
• Proficient in PowerShell, APIs, Modern Web Authentication (including SAML and OAUTH), and Conditional Access and provide automation solutions as value add to business
• Strong technical aptitude with hands-on experience in Active Directory, Certificates, Microsoft Teams, Microsoft
• 365 (M365), Outlook Mail and other MS tools
• Understanding and practice ITIL and Agile processes
• Understanding of Microsoft Defender XDR for M365

Desirable Requirements

• A Bachelors degree in Information Technology, Computer Science or related field
• Understanding and work experience with the Local Area and Wide Area Networks