MFC Senior Learning Facilitator at Old Mutual South Africa

Job Description

In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle-income segments.

The Senior Learning Facilitator is individually accountable for the successful delivery of learning against agreed outcomes. The incumbent has the ability to perform all aspects of the learning cycle (needs analysis, research, design, implementation and evaluation) equipping delegates with the skills and knowledge to ultimately improve performance aligned to business objectives.

Learning Delivery

• Delivers learning utilising technology and electronic curriculum in a virtual environment 
• Presents formal, informal, standardized and customized learning interventions.
• Conducts knowledge/skills assessment for each learning intervention
• Facilitates transfer of learning by providing assistance and/or support to ensure that workplace assessments and competence is achieved against agreed outcomes
• Tracks completion of pre and post-learning activities, and reports completion to stakeholders as required

Learning Effectiveness

• Analyses trends related to the effectiveness and quality of the learning intervention.
• Reports on the strengths and shortcomings of the learning events.
• Stays abreast of learning trends to improve the efficacy of delivery
• Ensures that knowledge of business products, processes, and practices remains current to ensure quality delivery against agreed standards
• Actively demonstrate the importance of collaboration by working closely with stakeholders to deliver learning solutions that address business and L&D needs.  
• Contributes to the learning governance, disciplines,are and controls for learning delivery.     

Contribution to Learning Cycle deliveries

• May be required to conducts training needs analysis for specified areas.
• May be required to adapt existing learning material in support of workplace competence/needs analysis.
• Pilots learning material prior to formal implementation.

The essential skills required for the role is communication (written and verbal), research, collaboration, learning design, interpersonal, multimedia design, creativity, project management, and collaboration.  

The desirable skills are problem-solving, tech-savviness, analytical and graphic design.

Requirements

• Relevant tertiary qualification (Min. NQF 5)  
• 2+ years of relevant experience in learning delivery 
• Experience delivering  learning virtually
• Certificate in Facilitation skills
• Certificate in ODETDP/Teachers Qualification
• Experience with facilitation tecnology (Menti/Whiteboard/Kahoot/Ms Teams)