MFS Program Manager - JHB at Ericsson

What you will Bring 

• You will establish the Program/Project plan baseline: define projects breakdown, projects scope, secure the vital resources (mainly Project Managers) and plan and supervise all activities.
• Handle different projects within same MFS Cluster across different countries.
• Drive program execution: track projects progress, monitor and handle changes, conflicts, and critical issues!
• Ideal candidate should have done management of +50MUSD projects complex projects in IT System Integration with multiple technologies. 
• Experience in pan-african delivery and ideally a multi-countries program
• Ability to work in geographically dispersed multi-functional units.
• PMP or Prince2 certification is Mandatory. 
• Handle Program finance: ensure financial system monitoring, cost control...
• Develop the Project Management discipline: simplify processes, methods and tools with creative ideas.
• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.
• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator. 
• Support customer escalation in line with matrix defined at function level. 
• Develop the business: participate to contract preparation and to pre-sales meeting.
• Stimulate lead generation of support sales activities and maintain MFS sales funnel.
• Guide up-sales opportunities!
• Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents! 
• Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven. 
• Need hands-on experience when it comes to projects delivery. 
• Need MFS, BSS & Cloud proficiency. 
• Knowledge & experience of MFS, BSS & Cloud 
• Good understanding of MFS Business and IT SI Projects challenges
• Experience within a global System Integrator company is a plus.
• Automation experience and Devops and Agile certifications are plus.
• Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations.
• Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors. 

  
You will bring

• Entrepreneurial & Commercial Thinking 
• Persuading & Influencing ability
• Relating & Networking skills
• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent. 
• 10-15 years of Project Management solid experience in complex financial/banking or IT Integration systems Service Delivery with demonstrable experience of managing complex programs 
• Good at handling resource planning and competence development
• Result oriented with customer first attitude
• Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
• Can handle stressful and ambiguous situations
• Strong delivery capabilities
• PMP Certification or Prince 2 certification will be required
• Agile certification (Scrum Master ..) and DevOps experience are a plus
• Domain experience: MFS and IT Systems Integration (APIs, Integration...)
• Financial Acumen & Analysis Skills
• Delivering Results & Meeting Customer Expectations 
• Planning & Organizing skills 
• Leading & Supervising abilities
• Business Understanding
• Consultative Selling Skills
• Customer and Market Insight
• Negotiation, Persuading & influencing Skills
• Project Management Skills
• Occupational Health & Safety (OHS)