Motor Claims Technician at Guardrisk

Role Purpose    

• To attend to day to day motor claims handling across various products and to provide supervisory oversight over a defined area.

Requirements    

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards
• 60 FAIS credits
• RE exams for representatives
• At least 5 years of experience
• Intensive knowledge of Commercial insurance products 

Duties & Responsibilities    

• Handling and settling motor own damage claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients/Brokers on behalf of underwriters
• Negotiating with various claims assessors and other related service providers
• Providing clients/ brokers with the highest standard of service
• Providing clients / brokers with feedback on claim progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Rendering of assistance from time to time with adhoc tasks
• Maintaining and updating reserves
• Attending to payment requests
• Managing outstanding claims volumes
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization/ management
• Attending to any other tasks as may be assigned from time to time

Competencies    

• Good interpersonal skills
• Negotiation skills
• Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player