National Account Manager/Retail Manager at Smollan

DESCRIPTION

• We’re on the lookout for an experienced National Account Manager/Retail Manager to manage the business unit strategically to achieve organisational objectives and create and sustain a profitable environment.

As a Retail Manager  you will be responsible for:

Achievement of new business targets

• Identify new business opportunities
• Compile and submit accurate proposals to prospective clients
• Ensure that new clients sign agreements
• Ensure that project/service rendered to the client is in accordance with client objectives

Operational excellence

• Advise and influence client with regards to POP strategies
• Analyse trends and customer developments and communicate insights / opportunities to stakeholders
• Facilitate achievement of quarterly POP objectives as agreed with client
• Evaluate objective achievement and advise a strategy for next quarterly objective setting

Customer / client satisfaction

• Provide regular feedback to clients
• Establish and maintain sound working relationships with clients
• Solve client/customer queries and problems

 Effective administration

• Develop effective and efficient administration systems (e.g. database system)
• Submit reports to clients and management
• Document and manage income and expenditures
• Monitor debtors
• Ensure necessary salary information is submitted timeously to the office administrator
• Liaise with salaries department regarding all problems and enquiries relating to the payment of field staff

Effective people management

• Conduct necessary training / briefing sessions informing field staff and subordinates of methods to be used to complete specific tasks
• Ensure EMS process is understood and implemented across the business unit
• Identify performance / training issues and take corrective action where necessary
• Provide regular feedback to staff
• Continually motivate and develop staff to understand what is expected of them (co-create a team culture of high accountability)
• Ensure recruitment is in accordance with company policies, procedures and the requirements of different environments

Effective teamwork and self-management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
• Manage own career development by staying abreast of any technical and/or industry changes

Key Competencies

• Transformative leadership                                                                                                          
• Judgement & decision making                                                                                                   
• Emotional maturity                                                                                                                        
• Coaching & development of others                                                                                         
• Team leadership                                                                                                                             
• Impact & influence                                                                                                                         
• Critical thinking                                                                                                                                
• Organisational awareness                                                                                                           
• Analysis & problem solving                                                                                                         
• Establishing networks                                                                                                                   
• Industry & business awareness                                                                                                 
• Service excellence                          

REQUIREMENTS

What are we looking for?

To qualify for this role, you should:                                                    

Minimum Qualifications:

Minimum Experience:                                  

• 6-7 years’ experience in a marketing information environment.
• 4 years experience in Account Management
• Experience in Data analysis
• Experience in creating briefs and CEO Desk.
• Experience in providing Markets insights and trend analysis