National Billing Manager at Metrofile

PURPOSE OF JOB

• To manage and oversee the end-to-end national billing processes across all business units within MRMSA. This role ensures the timely, accurate, and efficient generation of customer invoices, effective revenue recognition, resolution of billing queries, and adherence to billing policies and procedures. The National Billing Manager is also responsible for maintaining strong internal controls, improving billing systems and processes, and supporting the finance team with accurate billing data for reporting and analysis.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensure accurate, timeous, and complete billing across all entities within MRMSA
• Develop, implement, and maintain standardised national billing procedures and policies to ensure consistency and compliance across the Group.
• Oversee the full billing cycle: customer onboarding, billing setup, invoicing, adjustments, and credit notes.
• Ensure all customer billing data is accurately captured, maintained, and updated in the billing system, including contract terms, rates, billing frequencies, and service changes.
• Monitor and manage unbilled revenue, billing backlogs, and billing errors to ensure all revenue is correctly accounted for and recognized in the correct period.
• Liaise with internal stakeholders (Sales, Operations, Finance, and Customer Service teams) to ensure billing accuracy, resolve queries, and maintain strong relationships.
• Collaborate with the finance team to support accurate revenue recognition, monthly reporting, and reconciliations related to billing and accounts receivable.
• Generate and review monthly billing reports to track performance, identify trends or anomalies, and drive continuous improvement.
• Ensure all billing complies with company policies, client contracts, and relevant accounting standards.
• Oversee the preparation and validation of client statements and ensure timely distribution.
• Approve billing adjustments and credit notes within delegated authority levels and ensure correct GL allocations.
• Monitor service levels for billing processes and implement improvements to reduce billing cycle times and enhance accuracy.
• Support internal and external audit processes related to billing activities, providing documentation and resolving queries as required.
• Ensure strong internal controls are maintained within the billing function, including segregation of duties, system access controls, and exception reporting.
• Collaborate with IT or system vendors to maintain and enhance billing systems, including user testing for upgrades or enhancements.
• Provide input into pricing or rate changes from a billing and system configuration perspective.
• Maintain master data integrity related to customer accounts, billing codes, and service items.
• Track billing disputes and assist the collections team by resolving root causes impacting cash collection.
• Ensure accurate internal billing between entities and coordinate eliminations for consolidated group reporting.
• Assists with ad-hoc requests from MD and CFO.
• All other duties assigned

People management

• Lead, coach, and develop the national billing team to ensure high performance and career growth.
• Monitor performance, provide regular feedback, and conduct formal performance reviews.
• Promote a culture of accountability, attention to detail, and customer service excellence within the billing team.
• Ensure adequate training and upskilling for billing staff on systems, processes, and policies.

Supervisory responsibilities

• Has overall responsibility for national billing staff.
• Bachelor’s degree in finance, Accounting, or a related field (essential).
• Minimum 5 years’ experience in a Billing Management role, with at least 2 years in a national or multi-branch environment.
• Proven experience managing a billing function and leading a team.
• Strong understanding of invoicing processes, revenue recognition, credit and debit note processing, and billing systems.
• Knowledge of VAT and related tax implications on billing.
• Experience working with ERP systems, Sage X3 experience advantageous.
• Strong analytical skills with the ability to interpret data and drive process improvements.
• Advanced proficiency in Microsoft Excel and good working knowledge of Word and Outlook.
• High attention to detail and accuracy, with the ability to manage multiple deadlines.
• Excellent written and verbal communication skills.
• Must be a proactive problem-solver, able to work independently and collaboratively across departments.

ATTRIBUTES:

• High attention to detail and a commitment to billing accuracy and completeness.
• Strong service delivery mindset with a focus on internal and external customer satisfaction.
• Excellent problem-solving and analytical skills, particularly in identifying billing discrepancies.
• Ability to work under pressure and consistently meet tight billing deadlines.
• Strong interpersonal and communication skills, with the ability to collaborate across departments.
• Proactive and results-driven, with a sense of ownership and accountability.
• Ability to lead and motivate a team, ensuring high levels of performance and morale.
• Process-oriented with a continuous improvement mindset and willingness to challenge the status quo.
• Strong organisational and time management skills.
• Willingness to work extended hours or overtime when necessary to meet critical billing cycles.