National Key Account Manager Pharma + Healthcare at Kuehne + Nagel

The National Key Account Manager's main objective is the retention and growth of Kuehne-Nagel's market share within the assigned industry in South Africa. This entails a solution-based consultative selling role across larger and strategic key Accounts within the Pharma + Healthcare vertical. The role will be operating out of Johannesburg.


Your Responsibilities

• Establish a portfolio of global as well as local key accounts by liasing with local stakeholders (BM,NV,BU's) as well as counterparts in the regions and global Industry champions.
• Identify goals and objectives for the development of each key account (account plan) in the assigned vertical and align with Jnb NV. Pursue cross- and upselling strategies per customer.
• Pro-active contribution to the regional monthly KAM calls.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Conduct regular business reviews where applicable and align with operations on customer’s requirements.
• Identify service issues, initiate corrective action and ensure issues are resolved timeously.
   

Your Skills And Experiences

• Matric Certificate (Grade 12) is preferred
• You have at least 5 years experience in a global, regional or national key account capacity, with proven a record of business development
• You have at least 5 years experience within the customer vertical
• You have at least 5 years International forwarding and contract logistics knowledge
• Have proven industry knowledge of the assigned vertical.
• Have operational experience in one of the core transportation modes being Sea, Air or Road.
• Good command of the English Language - both written & spoken
• Moderate level of computer literacy