National Maintenance Manager - Cape Town at Clicks Group

Job Objectives

• To manage the maintenance projects within Clicks stores to ensure all SLA’s and schedules are achieved.
• To manage and ensure that maintenance work carried out is completed in a timeous manner and done to the required standard as contained in the SLA.
• To build and maintain effective supplier relationships to ensure the delivery of quality service across all Clicks stores.
• To co-ordinate and keep accurate up to date records of all maintenance activities to ensure that all Clicks stores are maintained aligned to the necessary Health & Safety standards
• To conduct ongoing risk assessments of processes and procedures to identify areas for improvement to mitigate any risks to Clicks stores. 
• To develop and maintain maintenance schedules including visibility thereof and enforce strict adherence to the schedule. 
• To ensure that all maintenance costs are accurately captured according to the purchase order process and authorised by all signatories before proceeding with maintenance activities i.e., monitoring purchase orders, invoice approvals etc. 
• To timeously respond to unplanned emergency maintenance requests 
• To perform troubleshooting and effective root cause analysis to find permanent solutions to maintenance related issues to minimise downtime in future. 
• To ensure that all administrative tasks as required by the role are in place and maintained i.e., capturing of information, storing of information and system in place for easy retrieval of information. 
• To ensure communication with all relevant stakeholders containing concise and accurate information, sent out to the correct recipients timeously advising of maintenance schedules 
• Ensure all assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e., asset and inventory management.
• Provide system training and ongoing support on the maintenance platform to the infrastructure maintenance team.
• To ensure that all maintenance work performed is done in accordance with the established practices and procedures.
• To maintain compliance in accordance with all policies and procedures
• To ensure that all planned, preventative and corrective maintenance is managed in accordance with SLA’s. 
• To conduct an annual review of the maintenance of stores and costs to ensure that all planned and unplanned maintenance activities are aligned to the costs incurred. 
• To conduct regular team meetings and feedback sessions and manage the team’s performance is aligned to the deliverables of the operating plan  
• To manage maintenance teams (staff. technicians & contractors) where required in the completion of maintenance works. 
• To be responsible to ensure that maintenance budgets are adhered to and that the necessary signatories have signed off, which includes reviewing the monthly operating costs and perform checks where necessary. 
• To optimize maintenance costs by focusing on a cost-efficient strategy 
• To ensure that down time due to maintenance does not impact the effective running of Store Operations
• To adhere to the implementation and maintenance of a comprehensive preventative maintenance plan for all stores 
• To research and investigate recent technical technological developments that may be beneficial for the business 

Minimum requirements

Job related knowledge

• Knowledge and understanding of budgets
• Knowledge of store maintenance processes
• Knowledge of Health and safety policies and procedures, best practices
• Sound theoretical, practical and technical knowledge on  General Maintenance techniques

Job related skills

• Computer Literacy i.e., MS Office
• Attention to detail
• Good written and verbal skills
• Relationship building
• Strong technical competence
• Project management skills – planning and coordination
• Analytical skills
• Problem solving skills
• Experience

Essential

• 5 years’ experience working in the Retail industry in a similar role
• 5 years Management experience
• 3 years Project manager experience

Desirable

• Maintenance planning experience
• Multi-site Maintenance Management essential

Education

Essential

• Grade 12 Qualification
• Technical qualification in maintenance

Desirable

• Electrical qualification
• Health and safety qualification