National Perishables Operations Manager at Kuehne + Nagel

Your Role

• Your role is oversee the day-day national perishables operations in Cape Town and Johannesburg, work closely with the operations team to ensure that all related tasks are finalised inside the expected life cycles. This includes PPECB inspections, Phyto Certificates and collection of original documents from DAFF.

Your Responsibilities

• Ensure that each customer has a proper and profitable ratescard (QTG) in place and that same is clear to all stakeholders, customer, local operations and CCL
• Coordinate resources based on the current workload and active shipments that needs to depart on time as booked; manage carrier bookings, space negotiations, verification of correct airline billing and related carrier on-going communication; take responsibility for perishable cargo that must be refrigirated as per product specification and ensure that required temperatures are pre-conditioned and maitained at all times
• Constantly communicate and collaborate with account owners and ensure that they keep the customer posted of shipment progress andkey milestones as well as immediate notification of any delays
• Manage floating mobile phone and ensure that whoever is on duty afterhours or over weekends are aware of their shift allocations and most importantly that tehy actively follow the progress of the shipment and keep custoemrs updated on dedicated whatsapp groups and KN Systems
• Identify areas of improvement and then implement solutions to overcome these possible obstacles to ensure ongoing improvement of processes and training of staff
• Build close customer relations and connect with key individuals to retain customers and maintain high service levels at all times.
• Work closly with OCC and CCL team members and leaders to ensure customer expectations are met
• Manage respective branch facilities and customer space allocations and even dedicated office areas and related administrative and organistational tasks to ensure and smooth and consistant customer experience

Your Skills And Experiences

• You have 5 years of Project Management Experience and international Experience
• Refridgerated Equipment highlevel knowledge of tempreture controle devices
• Perishable Packaging and Pallet Building Knowledge
• SALog System Knowledge
• Business Objects Reporting - interpretation
• KN Invoicing and Revenue Generation (Manage Expected GP)
• 3rd Party Invoice controlling and related FSL Auto Accrual Setups
• Ratecard and SOP, KPIs and Process Maps

Good Reasons to Join
We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.