National Sales Manager at Kontak Recruitment

Job Description

R50 000 - R60 000 per month
 
 
Requirements:

• Matric is essential and a relevant qualification / Diploma / degree with Sales and Marketing is advantageous.
• A minimum of 3 - 6 years working experience in a similar role is required.
• Computer literacy is essential especially in MS Outlook, MS Word and MS Excel.

 Responsibility

• To effectively coach, supervise and coordinate the daily sales activities of the sales team to achieve and exceed set sales targets
• Monitor and motivate direct reports to reach agreed sales budgets
• Deliver excellent customer service
• Carry out accurate and efficient sales related administration
• Display and apply extensive product knowledge
• Display accurate and efficient use CRM Systems

 
Sales revenue vs Target

• Monitor and report on daily sales activities.
• Allocate individual revenue targets to consultants and monitor performance against targets
• Pursue, assist, and monitor sales by consultants for new and previous customers.
• Work through Credit Balances report to identify invoicing opportunities
• Monitor account adjustments for course deferrals, transfers and cancellations
• Monitor achievement of targeted figures against breakeven numbers
• Deliver excellent customer service
• Keep record of results of questionnaires collected.
• Develop Complaint / Query Log in conjunction with consultants and monitor the resolution and response to these queries.
• Keep record of complaints/queries logged.
• Resolve queries promptly, accurately and efficiently.
• Check that follow up information has been sent out.
• Ensure that follow up has been done.
• Sales Administration and Reporting
• Capture client information on CRM.
• Capture enrolments
• Receipt payments.
• Carry out accurate adjustments.
• Record daily numbers.
• Report on number of calls made and queries taken.
• Keep booking file updated.
• Use show file when selling.
• Ensure that show file is kept up to date.
• Send sales reports to General Manage within the agreed deadlines.
• Analyse all sales reports.
• Management of Sales consultants and team leaders and Jnr Sales Managers
• Provides leadership and direction to direct reports.
• Spend quality one on one time with each member of your team to assess their selling skills.
• Manage the performance of Sales consultants to ensure that performance objectives are met.
• Performance management of staff and implementing disciplinary actions in line with HR policies and procedures.
• Identify and manage training needs of Sales consultants.
• Ensures that the Sales consultants have access to the necessary resources to fulfil their duties.
• Makes recommendations to General Manager on staffing requirements.
• Ongoing mentoring and coaching of team.
• Product knowledge and system usage
• Participate in all product training offered by the relevant division
• Consult effectively onto the appropriate services offering.
• Ensure a general knowledge of all courses, not only the ones under your direct control
• Need to develop unique selling points of programmes.

Qualifications

• Matric is essential and a relevant qualification / Diploma / degree with Sales and Marketing is advantageous.
• A minimum of 3 - 6 years working experience in a similar role is required.
• Computer literacy is essential especially in MS Outlook, MS Word and MS Excel.