Night Auditor at Phoenix Recruitment

• Luxury Wine Estate & Spa in Stellenbosch is looking for a professional and detail-oriented Night Auditor to join their team.
• The successful candidate will manage overnight guest requests, maintain smooth Front Desk operations and complete daily financial reconciliations, ensuring excellent guest service and accurate handovers.

Duties:

Guest Service & Overnight Operations:

• Check in late arrivals and assist with early departures.
• Answer telephone calls and respond promptly to guest enquiries and requests.
• Prepare wake-up call lists, weather cards and arrival cards for the following day.
• Coordinate breakfast packs according to guests’ requested departure times.
• Move no-show bookings to the following day for the Reservations team to address.
• Report maintenance issues and communicate outstanding concerns to the relevant departments.
• Ensure designated spa facilities, gym equipment and air-conditioning units are switched off as required.
• Account for all lodge keys held at the Front Desk.
• Ensure radios and credit card machines are charging.
• Prepare tea-light candles and burners according to service procedures.
• Maintain a tidy, organised reception desk with sufficient stationery for the next shift.
• Respond appropriately to emergencies, including medical incidents, fire and theft.

Night Audit & Financial Administration:

• Verify that all charges have been posted and supporting dockets are present, reporting missing documentation to Front Office Management and Guest Relations.
• Check void forms and ensure supporting paperwork is complete.
• Verify room rates and report discrepancies to Front Office Management and the Shift Leader.
• Close the cashier and cash register and complete closure reports.
• Run end-of-day reports, including the Z-report.
• Balance outlet prelists and closed bills.
• Prepare and send the handover email and conduct complete handovers with the relevant shifts.
• Log off Protel at the end of the shift.

​​​​​​​Requirements:

• A hospitality diploma or certificate.
• At least 2–3 years’ experience in a similar role within hospitality.
• Strong administration, planning and organisational skills.
• Proficiency in English and excellent interpersonal and communication skills.
• A strong customer service focus and exceptional attention to detail.
• Ability to remain calm and work effectively under pressure.
• High standards of honesty, integrity and ethical conduct.
• Reliable, adaptable, flexible and self-disciplined.
• An alert, proactive approach to resolving challenges.
• Ability to communicate and work respectfully with people from different cultures and religions.
• Willingness to work night shifts, weekends and public holidays.

Closing Date: 30 Nov 2026