SBA Communications Corporation is a leading independent owner and operator of wireless communications infrastructure including towers, buildings, rooftops, distributed antenna systems (DAS) and small cells. With a portfolio of high-quality and exclusive communications sites throughout the Americas and Africa, SBA is listed on NASDAQ under the symbol SBAC. SB...
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Extracting alarm logs from the Remote Monitoring System and prepare the monthly performance report for SMPMS vendors.
Initiating and implementing ideas and providing feedback on software tools, procedures, and improvements to NOC functionality.
Providing assistance with NOC integration industry monitoring/ticketing tools.
Analyzing faults resolution process and developing scripts and reports to optimize.
Developing daily, weekly, monthly, and ad hoc performance reports.
Prepare a root cause analysis report and share it with the relevant team for improvements.
Document all actions in accordance with standard company policies and procedures.
Manage change requests, internal and external.
Work with internal and external technical and service teams to create and/or update knowledge base articles.
Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors, and supervisors.
Support the NOC Supervisors and understudy the NOC Manager to acquire the management skills necessary to manage the NOC activities in the absence of the NOC manager.
Other projects and duties as assigned.
What You’ll Need – Qualifications & Requirements
Bachelor's Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution;
and 0-2 years of experience in mobile telecom NOC operations and handling will be an added advantage. 1-year experience in service delivery and support process handling will be an added advantage.
Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
Domestic Travel 10% of the time travel may be required in support of the position’s responsibilities.
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