Non Motor Claims Technician at Momentum Metropolitan Holdings Limited

Role Purpose    

• To attend to day to day Non-Motor claims handling across various products and to provide supervisory oversight over a defined area.

Requirements    

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Higher Certificate in Insurance
• Completed RE exams for representatives
• Intensive knowledge and experience of Commercial insurance products and complex claims
• Minimum 10 years of experience

Duties & Responsibilities    

• Handling /settling non-motor own damage claims in accordance with applicable policies and standard operating procedures   
• Handling and settling claims within stipulated time frames and as per SLA’s in place   
• Entering into settlement negotiations with clients/Brokers on behalf of Underwriters   
• Negotiating with various claims assessors and other related service providers   
• Providing Clients/ Brokers with the highest standard of service   Providing Clients / Brokers with feedback on claim progress at all times   
• Ensuring diary system is implemented and adhered to at all times   
• Rendering of assistance from time to time with adhoc tasks   
• Maintaining and updating reserves   
• Attending to payment requests   
• Managing outstanding claims volumes   
• Timely responses to email and telephonic messages   
• Accurate record keeping   
• Proper time keeping and task prioritization/ management  
• Attending to any other tasks as may be assigned from time to time.  
• Provide a supervisory function over a defined area within the claims department which shall include among others  
• Providing technical advice to the area where required.

Competencies    

• Good interpersonal skills   
• Negotiation skills   
• Management Skills   
• Communication skills   
• Attention to Detail   
• Ability to work under pressure   
• Team player

Closing Date    

• 2026/06/08